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Table 3 Responses to the questions about verbal complaints and aggression

From: The effect of the new GMS contract on GP appointment provision in Wales: postal questionnaire survey of practice managers

  Increased a lot (%) Increased a little (%) Stayed the same (%) Decreased a little (%) Decreased a lot (%) Don't know (%)
What has happened to the number of verbal complaints received at the practice regarding the appointment system? 11 (3) 69 (17) 179 (45) 71 (18) 65 (17) 1(0.2)
What has happened to the level of aggression directed at receptionists if patients don't get the appointment they want when they want it? 21 (5) 79 (20) 187 (47) 58 (15) 49 (13) 2 (0.5)