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Table 2 Mean values of participants' satisfaction according to PSQ-18 questionnaire

From: Determinants of patient satisfaction with ophthalmic services

  Different Departments
  Total
(n = 539)
Emergency
(n = 59)
Operating room
(n = 108)
Ward
(n = 62)
Clinics
(n = 310)
P value*
Technical quality 4.1 (0.9) 3.1 (0.9) 4.2 (0.8) 4.2 (0.7) 4.1(1) < 0.001
Interpersonal manner 4.6 (0.7) 4.3 (0.7) 4.7 (0.5) 4.5 (0.8) 4.6 (0.8) 0.015
Communication 4.3 (0.9) 3.8 (1.0) 4.6 (0.6) 4.3 (1.0) 4.4 (0.9) < 0.001
Financial aspects 4.5 (1.1) 4.6 (1.07) 4.5 (1.0) 4.3 (1.2) 4.5 (1.2) 0.67
Accessibility 3.8(1.1) 3.6 (1.0) 4.3 (0.7) 4.0 (0.8) 3.6 (1.2) < 0.001
Convenience 2.6 (1.2) 3.2 (0.8) 3.0 (1.3) 2.4 (1) 2.4 (0.9) < 0.001
Time spent for patient 4.3(0.9) 4.1 (0.9) 4.6(0.5) 4.4(0.6) 4.1(1.0) < 0.001
Overall satisfaction 4.0 (1.1) 3.5 (1.0) 4.3 (0.7) 4.0 (1.0) 4.0 (1.2) < 0.001
  1. Data presented are means ± standard deviation and satisfaction level were scored on a five-point Likert scale
  2. **P- Value for difference in satisfaction dimensions by different hospital departments based on ANOVA test