Table 2 Mean values of participants' satisfaction according to PSQ-18 questionnaire
From: Determinants of patient satisfaction with ophthalmic services
| Â | Different Departments | |||||
|---|---|---|---|---|---|---|
| Â | Total (n = 539) | Emergency (n = 59) | Operating room (n = 108) | Ward (n = 62) | Clinics (n = 310) | P value* |
Technical quality | 4.1 (0.9) | 3.1 (0.9) | 4.2 (0.8) | 4.2 (0.7) | 4.1(1) | < 0.001 |
Interpersonal manner | 4.6 (0.7) | 4.3 (0.7) | 4.7 (0.5) | 4.5 (0.8) | 4.6 (0.8) | 0.015 |
Communication | 4.3 (0.9) | 3.8 (1.0) | 4.6 (0.6) | 4.3 (1.0) | 4.4 (0.9) | < 0.001 |
Financial aspects | 4.5 (1.1) | 4.6 (1.07) | 4.5 (1.0) | 4.3 (1.2) | 4.5 (1.2) | 0.67 |
Accessibility | 3.8(1.1) | 3.6 (1.0) | 4.3 (0.7) | 4.0 (0.8) | 3.6 (1.2) | < 0.001 |
Convenience | 2.6 (1.2) | 3.2 (0.8) | 3.0 (1.3) | 2.4 (1) | 2.4 (0.9) | < 0.001 |
Time spent for patient | 4.3(0.9) | 4.1 (0.9) | 4.6(0.5) | 4.4(0.6) | 4.1(1.0) | < 0.001 |
Overall satisfaction | 4.0 (1.1) | 3.5 (1.0) | 4.3 (0.7) | 4.0 (1.0) | 4.0 (1.2) | < 0.001 |