Table 2 Satisfaction of Staff of Insurance Companies with Medical Appraisals
From: Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
Total | Appraisals for disability insurance* | Appraisals for private insurances* | Psychiatric appraisals (mono-disc.) | |
|---|---|---|---|---|
N = 3165 | n = 2444 | n = 678 | n = 1159 | |
Item 1: Inclusion of pre-existing information | ||||
Sufficiently addressed, No. (%) | 2816 (89.0) | 2198 (89.9) | 584 (86.1) | 1012 (87.3) |
Not sufficiently addressed, No. (%) | 121 (3.8) | 88 (3.6) | 25 (3.7) | 46 (4.0) |
No judgement possible, No. (%) | 228 (7.2) | 158 (6.5) | 69 (10.2) | 101 (8.7) |
Item 2: Formal structure | ||||
Well structured, No. (%) | 2986 (94.3) | 2299 (94.1) | 651 (96.0) | 1070 (92.3) |
Badly structured, No. (%) | 111 (3.5) | 84 (3.4) | 21 (3.1) | 57 (4.9) |
No judgement possible, No. (%) | 68 (2.1) | 61 (2.5) | 6 (0.9) | 32 (2.8) |
Item 3: Presentation of content | ||||
Comprehensibly presented, No. (%) | 2893 (91.4) | 2210 (90.4)# | 646 (95.3)# | 1050 (90.6) |
Not comprehensibly presented, No. (%) | 186 (5.9) | 156 (6.4) | 25 (3.7) | 73 (6.3) |
No judgement possible, No. (%) | 86 (2.7) | 78 (3.2) | 7 (1.0) | 36 (3.1) |
Item 4: Response to key questions | ||||
Response complete, No. (%) | 2667 (84.3) | 1985 (81.2)# | 647 (95.4)# | 971 (83.8) |
Response not complete, No. (%) | 387 (12.2) | 357 (14.6) | 23 (3.4) | 145 (12.5) |
No judgement possible, No. (%) | 111 (3.5) | 102 (4.2) | 8 (1.2) | 43 (3.7) |
Item 5: Conclusions | ||||
Well founded and comprehensible, No. (%) | 2774 (87.6) | 2115 (86.5)# | 633 (93.4)# | 1000 (86.3) |
Badly founded and not sufficiently comprehensible, No. (%) | 278 (8.8) | 228 (9.3) | 33 (4.9) | 107 (9.2) |
No judgement possible, No. (%) | 113 (3.6) | 101 (4.1) | 12 (1.8) | 52 (4.5) |
Item 6: Additional queries to the assessor | ||||
No additional queries necessary, No. (%) | 2721 (86.0) | 2075 (84.9)# | 615 (90.7)# | 987 (82.2) |
Additional queries necessary, No. (%) | 241 (7.6) | 196 (8.0) | 37 (5.5) | 85 (7.3) |
No judgement possible, No. (%) | 203 (6.4) | 173 (7.1) | 26 (3.8) | 87 (7.5) |
Item 7: Volume of the appraisal | ||||
Too short, No. (%) | 137 (4.3) | 98 (4.0) | 32 (4.7) | 57 (4.9) |
Just as short/as long as necessary, No. (%) | 2705 (85.5) | 2053 (84.0)# | 624 (92.0)# | 979 (84.5.0) |
Too long, No. (%) | 197 (6.2) | 171 (7.0) | 19 (2.8) | 68 (5.9) |
No judgement possible, No. (%) | 126 (4.0) | 122 (5.0) | 3 (0.4) | 55 (4.7) |
Item 8: Time interval for preparation of appraisal | ||||
Adequately long, No. (%) | 2255 (71.2) | 1637 (67.0)# | 583 (86.0)# | 908 (78.3) |
Too long, No. (%) | 819 (25.9) | 737 (30.2) | 77 (11.4) | 228 (19.7) |
No judgement possible, No. (%) | 91 (2.9) | 70 (2.9) | 18 (2.7) | 23 (2.0) |
Item 9: Is the appraisal „worth its price"? $ | ||||
Yes, No. (%) | 1539 (76.4) | 1137 (76.0) | 375 (78.1) | 521 (82.6) |
Partly, No. (%) | 236 (11.7) | 144 (9.6) | 87 (18.1) | 70 (11.1) |
No, No. (%) | 55 (2.7) | 43 (2.9) | 7 (1.5) | 16 (2.5) |
No judgement possible, No. (%) | 185 (9.2) | 173 (11.6) | 11 (2.3) | 24 (3.8) |
Item 10: Overall satisfaction | ||||
Very satisfied, No. (%) | 1073 (33.9) | 788 (32.2)# | 272 (40.1)# | 396 (34.2) |
Satisfied, No. (%) | 1704 (53.8) | 1316 (53.8) | 373 (55.0) | 601 (51.9) |
Not satisfied, No. (%) | 291 (9.2) | 244 (10.0) | 32 (4.7) | 117 (10.1) |
No judgement possible, No. (%) | 97 (3.1) | 96 (3.9) | 1 (0.1) | 45 (3.9) |