Themes for important problems. The circles represent the categories inductively developed by qualitative content analysis. The size of the circles is proportional to the frequency of quotes in this category. The colour indicates the perspective that GPs tend to assume in this category. Themes identified: Theme 1: GP adopts patient’s view on the importance of a problem, but cannot assist. Theme 2: doctor is empathetic. Theme 3: doctor is active. Theme 4: central medical task. Theme 5: monitor disease. Theme 6: relieve symptoms. Theme 7: reassure.