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Figure 2 | BMC Research Notes

Figure 2

From: Identifying patients suitable for palliative care - a descriptive analysis of enquiries using a Case Management Process Model approach

Figure 2

The flow of requests after the implementation of case management. By establishing case management, a central contact point for all enquiries regarding palliative care was created. Questions, advice and information are now processed centrally by the case manager. Only in cases of specific issues (for example, medical or legal questions) the requests are forwarded to the responsible team members.

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