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Table 1 Distribution of sociodemographic characteristics of patient respondents by their percentage of level of satisfaction at selected hospitals in eastern part of Ethiopia, 2010

From: Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Variables

Dissatisfied

Satisfied

Neutral

Total

X2

df

P-value

 

No (%)

No (%)

 

No (%)

   

Gender

       

 Male

28(6.7)

168( 40.1)

5

201(46.9)

1.19

1

0.28

 Female

24(5.7)

199(47.5)

5

228(54.1)

Age

       

 18-27

29(6.9)

141(33.7)

5

175(40.8)

6.02

4

0.19

 28-37

9(2.1)

102(24.3)

1

112(26.1)

 38-47

8(1.9)

67(16.0)

2

77(17.9)

 48-57

3(0.7)

25(6.0)

1

29(6.8)

 ≥ 58

3(0.7)

32(7.6)

1

36(8.4)

Marital status

       

 Single

15(3.6)

99(23.6)

2

116(27.0)

   

 Married

37(8.8)

223(53.2)

8

268(62.5)

 Divorced

0

18(4.3)

0

18(4.2)

 Widowed

0

27(6.4)

0

27(6.3)

Educational status

       

 Unable to read and write

17(4.0)

116(27.7)

4

137(31.9)

   

 Able to read and write

1 (0.2)

13 (3.1)

0

14(3.3)

5.1

6

0.53

 1-4

4 (1.0)

41 (9.8)

1

46(10.7)

 5-8

10(2.4)

84 (20.0)

3

97(22.6)

 9-10

9 (2.1)

36 (8.6)

0

45(10.5)

 11-12

6 (1.4)

27 (6.4)

1

34(7.9)

 12+

5 (1.2)

50 (11.9)

1

56(13.1)

Occupation

       

 Government employee

8(1.9)

54(12.9)

0

62(14.5)

1.70

6

0.95

 Merchant

7(1.7)

46(11.0)

1

54(12.0)

 Farmer

19(4.5)

110(26.3)

5

134(31.2)

 NGO’s

1(0.2)

8(1.9)

0

9(2.1)

 Retired

4(1.0)

36(8.6)

2

42(9.8)

 Daily laborer

8(1.9)

60(14.3)

1

69(16.1)

 Student

5(1.2)

53(12.6)

1

59(13.8)

Residence

       

 Urban

25 (6.0)

214 (51.0)

7

250(58.7)

2.4

1

0.12

 Rural

27(6.4)

149 (35.6)

3

179(41.3)

No. times of patients visit laboratory in this year

       

 1times

11( 2.6)

59 (14.1)

3

73(17.0)

2.9

3

0.41

 2times

10 (2.4)

55( 13.1)

1

66(15.4)

 3times

25( 6.0)

222 (53)

5

252(58.7)

 More than 3 times

6 (1.4)

31(7.4)

1

38(8.9)

Selected Hospitals name

       

 Bisidemo

6(1.4)

56(13.4)

0

62(14.5)

   

 Jugal

18 (4.3)

77(18.4)

4

99(23.1)

   

 Hiwot Fana

27(6.4)

87(20.8)

6

120(28)

   

 Dil Chora

1(0.2)

147(35.1)

0

148(34.5)

36.2

3

0.00