Table 4 Rate and percentage of satisfaction of clinical service providers by different measuring items of Laboratory services at selected hospitals in eastern part of Ethiopia, 2010
Variable | Poor | Fair | Good | Very good | Excellent | Neutral | Mean rating | Satisfied percentage |
|---|---|---|---|---|---|---|---|---|
No(%) | No(%) | No(%) | No(%) | No(%) | ||||
Availability of laboratory staff on working hours | 1(2) | 4(8) | 19(38) | 13(26) | 13(26) | 4 | 3.66 ± 1.02 | 90.0 |
Courtesy of laboratory staff | 1(2) | 8(16) | 23 (46) | 10(20.0) | 8(16) | 4 | 3.32 ± 1.00 | 82.0 |
Adequacy of test menu on laboratory request format | 1(2.0) | 5(10.0) | 14(28.0) | 20(40.0) | 10(20.0) | 4 | 3.66 ± 0.98 | 88.0 |
Critical value notification of the laboratory staff | 8(16.3) | 11(22.4) | 11(22.5) | 10(20.4) | 9(18.4) | 5 | 3.02 ± 1.36 | 61.2 |
Satisfaction by departmentalization of the hospital laboratory | 1(2) | 4(8.1) | 17(34.7) | 20(40.8) | 7(14.2) | 5 | 3.57 ± 0.91 | 89.8 |
Specimen collection of the laboratory staff | 7(13.5) | 3(5.7) | 13(25.0) | 19(36.5) | 10(19.2) | 4 | 3.42 ± 1.26 | 84.0 |
Courier service of the laboratory | 4(8.1) | 6(12.2) | 20(40.8) | 8(16.3) | 11(22.4) | 5 | 3.33 ± 1.10 | 79.6 |
Quality/reliability of laboratory test results | 2(4.1) | 8(16.3) | 15(30.6) | 20(40.8) | 4(8.2) | 5 | 3.33 ± 0.99 | 79.6 |
Reporting of complete test results | 2(4.0) | 10(20.0) | 15(30.0) | 20(40.0) | 3(6.0) | 4 | 3.27 ± 0.97 | 76.0 |
Laboratory staff in avoiding missing of laboratory results | 2(3.9) | 6(11.7) | 25(49.1) | 10(19.6) | 8(16) | 3 | 3.31 ± 1.00 | 84.3 |
Timely test results for HIV/AIDS patients care | - | 8(16.3) | 8(16.3) | 20(40.8) | 13(26.5) | 5 | 3.78 ± 1.03 | 83.7 |
Getting urgent results on time | 1(2.0) | 6(12.0) | 9(18.0) | 28(56.0) | 6(12.0) | 4 | 3.64 ± 0.92 | 86.0 |
STAT test results on time | 2(4.0) | 4(8.0) | 14(28.0) | 20(40.0) | 10(20.0) | 4 | 3.64 ± 1.03 | 88.0 |
*General satisfaction by the hospital laboratory | 4(8.0) | 6(12.0) | 15(30.0) | 10(20.0) | 15(30.0) | 4 | 3.49 ± 1.27 | 80.0 |