|
Availability of laboratory staff on working hours
|
1(2)
|
4(8)
|
19(38)
|
13(26)
|
13(26)
|
4
|
3.66 ± 1.02
|
90.0
|
|
Courtesy of laboratory staff
|
1(2)
|
8(16)
|
23 (46)
|
10(20.0)
|
8(16)
|
4
|
3.32 ± 1.00
|
82.0
|
|
Adequacy of test menu on laboratory request format
|
1(2.0)
|
5(10.0)
|
14(28.0)
|
20(40.0)
|
10(20.0)
|
4
|
3.66 ± 0.98
|
88.0
|
|
Critical value notification of the laboratory staff
|
8(16.3)
|
11(22.4)
|
11(22.5)
|
10(20.4)
|
9(18.4)
|
5
|
3.02 ± 1.36
|
61.2
|
|
Satisfaction by departmentalization of the hospital laboratory
|
1(2)
|
4(8.1)
|
17(34.7)
|
20(40.8)
|
7(14.2)
|
5
|
3.57 ± 0.91
|
89.8
|
|
Specimen collection of the laboratory staff
|
7(13.5)
|
3(5.7)
|
13(25.0)
|
19(36.5)
|
10(19.2)
|
4
|
3.42 ± 1.26
|
84.0
|
|
Courier service of the laboratory
|
4(8.1)
|
6(12.2)
|
20(40.8)
|
8(16.3)
|
11(22.4)
|
5
|
3.33 ± 1.10
|
79.6
|
|
Quality/reliability of laboratory test results
|
2(4.1)
|
8(16.3)
|
15(30.6)
|
20(40.8)
|
4(8.2)
|
5
|
3.33 ± 0.99
|
79.6
|
|
Reporting of complete test results
|
2(4.0)
|
10(20.0)
|
15(30.0)
|
20(40.0)
|
3(6.0)
|
4
|
3.27 ± 0.97
|
76.0
|
|
Laboratory staff in avoiding missing of laboratory results
|
2(3.9)
|
6(11.7)
|
25(49.1)
|
10(19.6)
|
8(16)
|
3
|
3.31 ± 1.00
|
84.3
|
|
Timely test results for HIV/AIDS patients care
|
-
|
8(16.3)
|
8(16.3)
|
20(40.8)
|
13(26.5)
|
5
|
3.78 ± 1.03
|
83.7
|
|
Getting urgent results on time
|
1(2.0)
|
6(12.0)
|
9(18.0)
|
28(56.0)
|
6(12.0)
|
4
|
3.64 ± 0.92
|
86.0
|
|
STAT test results on time
|
2(4.0)
|
4(8.0)
|
14(28.0)
|
20(40.0)
|
10(20.0)
|
4
|
3.64 ± 1.03
|
88.0
|
|
*General satisfaction by the hospital laboratory
|
4(8.0)
|
6(12.0)
|
15(30.0)
|
10(20.0)
|
15(30.0)
|
4
|
3.49 ± 1.27
|
80.0
|
