Sample | Â |
Participants | • One facility versus multiple facilities |
• Sampling criteria for individuals | |
Items | • All questionnaire items versus selected items |
• Item selection criteria | |
Data collection | Â |
Technique | • Think-aloud |
• Verbal probing | |
• Vignettes, card sorts, field-based probes | |
Details | • Concurrent probing versus retrospective probing |
• Standardized probes versus free-form probes (combination used in this study) | |
• Proactive probing versus reactive probing (combination used in this study) | |
• Individual interviews versus focus groups | |
• Face-to-face interviews versus telephone interviews | |
Documentation | • Tape recording versus field protocol (combination used in this study) |
Analysis | Â |
Details | • Interview data versus field protocols (combination used in this study) |
• Literal transcription versus condensed statements | |
• Deductive analysis using a predefined coding scheme versus inductive development of the codes (combination used in this study) | |
• Frequency of problems per question versus type and quality of problem(s) (combination used in this study) |