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Table 2 Were ratings of care among obstetric patients affected by mode of delivery, location, patient health status and continuity of care?

From: Are women birthing in New South Wales hospitals satisfied with their care?

Dimension Rating Overall Mode of delivery Hospital location Self rated health status Perceived one doctor in charge of care
   N = 5367 Caesarean Vaginal Metropolitan Rural Poor/fair/good Very good/excellent One doctor >1 doctor‡
N = 1572 N = 3795 N = 3368 N = 1999 N = 1045 N = 4281 N = 2638 N = 1939
(col %) (col %) N (col %) N (col %) N (col %) N (col %) N (col %) N (col %) N (col %)
Rating of hospital during stay Positive 74.8 72.8 75.5 76.0* 71.3 63.7† 77.9 78.0† 71.7
Negative 24.3 26.6 23.6 23.0 27.5 34.8 21.3 21.3 27.3
Missing 1.0 1.1 0.9 0.9 1.1 1.6 0.8 0.7 1.0
Would recommend this hospital to friends and family Positive 58.4 57.4 58.7 60.4† 53.1 46.7† 61.6 62.8† 54.3
Negative 46.7 41.6 40.3 38.7 45.7 51.9 37.6 36.5 44.7
Missing 1.0 1.0 0.9 0.9 1.2 1.5 0.8 0.7 1.0
Rating of care received in hospital Very good/excellent 64.7 63.6† 65.1 63.4* 68.1 46.2† 69.8 70.0† 60.1
Poor/fair/good 34.3 35.4 33.9 35.6 31.1 51.9 29.5 29.3 38.8
Missing 1.0 1.0 1.0 1.0 0.8 1.9 0.7 0.7 1.1
Rating how well the doctors and nurses worked together Very good/excellent 60.3 58.6 61.0 58.0† 66.1 42.3† 65.4 67.6† 54.0
Poor/fair/good 38.5 40.1 37.9 40.6 32.9 55.4 33.7 31.6 44.6
Missing 1.2 1.3 1.2 1.3 0.9 2.3 0.9 0.8 1.4
Rating of courtesy of doctors Very good/excellent 63.8 69.0† 61.7 61.1† 70.7 47.7† 68.5 76.7† 53.1
Poor/fair/good 33.7 29.0 35.5 36.1 27.4 47.8 29.6 22.1 43.6
Missing 2.5 2.0 2.7 2.8 1.8 4.5 1.9 1.1 3.2
Rating of courtesy of nurses Very good/excellent 68.7 67.0† 69.4 66.9† 73.5 53.1† 73.0 72.4† 64.6
Poor/fair/good 29.6 31.2 29.0 31.3 25.2 43.9 25.7 26.4 33.6
Missing 1.7 1.8 1.6 1.8 1.3 3.0 1.3 1.3 1.8
Felt care provider had a full understanding of condition and treatment Positive 65.4 64.2 65.9 63.3† 71.0 52.1† 69.0 74.4† 59.8
Negative 33.1 34.3 32.6 35.1 27.8 45.5 29.8 24.7 38.5
Missing 1.5 1.6 1.5 1.6 1.1 2.5 1.2 0.9 1.7
Different messages from doctors and nurses Positive 52.4 46.1† 54.9 52.5 52.1 45.6† 54.3 55.9† 48.7
Negative 46.6 52.7 44.3 46.5 46.9 53.1 44.8 43.5 50.5
Missing 1.0 1.2 0.9 1.0 1.0 1.3 0.9 0.6 0.8
Understandable answers from doctor Positive 57.5 64.3† 54.6 55.4† 62.8 52.6* 58.9 74.1† 43.6
Negative 30.0 26.1 31.7 31.2 27.0 32.6 29.3 20.6 39.3
Missing/did not have questions 12.5 9.6 13.7 13.4 10.2 14.8 11.9 5.3 17.2
Understandable answers from nurse Positive 63.6 62.0 64.2 63.3 64.3 55.3† 66.0 67.1† 59.7
Negative 34.4 35.8 33.9 34.7 33.7 41.9 32.3 31.4 38.1
Missing/did not have questions 2.0 2.1 1.9 2.0 1.9 2.8 1.8 1.6 2.2
Enough information about feeding baby Positive 62.1 60.9 62.5 62.6 60.7 56.0* 63.7 65.2† 58.6
Negative 37.1 38.2 36.6 36.6 38.4 43.0 35.5 34.1 40.5
Missing 0.8 0.9 0.8 0.8 0.9 1.1 0.8 0.7 0.9
Enough information about caring for baby Positive 59.1 59.5 59.0 58.3 61.2 53.2* 60.6 64.8† 54.3
Negative 40.2 39.8 40.3 40.9 38.2 45.9 38.7 34.7 45.0
Missing 0.7 0.7 0.7 0.7 0.7 0.9 0.7 0.5 0.8
  1. Percentages are age-standardised and weighted; Percentages may not add to 100% due to rounding. Significant differences are highlighted in bold: *P < 0.05, †P < 0.001. Differences are for each variable compared to the cell to the right. ‡ It may also be that women perceive no doctor is in charge.