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Table 1 Socio-demographic characteristics of respondents (n = 189)

From: Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia

Variables

Category

n (%)

Sex

Male

87 (46.0)

Female

102 (54.0)

Age (in years)

<15

43 (22.8)

15–19

16 (8.5)

20–24

34 (18.0)

25–29

30 (15.9)

30–34

17 (9.0)

35–39

13 (6.9)

40–44

8 (4.2)

45–49

8 (4.2)

50–54

8 (4.2)

55–59

7 (3.7)

≥60

5 (2.6)

Marital Status

Single

43 (22.8)

Married

119 (63.0)

Divorced

17 (9.0)

Widowed

10 (5.3)

Living status

Alone

28 (14.8)

Live with others

161 (85.2)

Educational Status

No formal education

78 (41.3)

Primary school

35 (18.5)

Secondary school

39 (20.6)

Preparatory [11, 12]

5 (2.6)

Vocational or certificate

13 (6.9)

Diploma and above

19 (10.1)

Occupational status

Government employee

20 (10.6)

Merchant

12 (6.3)

Farmer

74 (39.2)

Jobless

21 (11.1)

Student

26 (13.8)

Others

36 (19.0)

Residence

Urban

80 (42.3)

Rural

109 (57.7)

Payment status

Paying

64 (33.9)

Free

125 (66.1)

Frequency of visit

New visit

144 (76.2)

Repeat visit

45 (23.8)

Religion

Muslim

95 (50.3)

Orthodox

63 (33.3)

Protestant

30 (15.9)

Others

1 (0.5)

Ethnicity

Oromo

104 (55.0)

Amhara

25 (13.2)

Keffa

22 (11.6)

Gurage

15 (7.9)

Tigre

7 (3.7)

Others

16 (8.5)

Hospital stay

<1 day

15 (7.9)

1–3 days

56 (29.6)

>3 days

118 (62.4)

Ward

Medical

36 (19.0)

Surgical

50 (26.5)

Pediatrics

40 (21.2)

Maternity

17 (9.0)

Gynecology

18 (9.5)

Psychiatry

12 (6.3)

Ophthalmology

16 (8.5)