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Table 2 Level of satisfaction of respondents with the different components of health care services (n = 189)

From: Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia

Items n (%)
Satisfied Dissatisfied
Information on the services of the hospital 80 (42.3) 109 (57.7)
Satisfaction with the admitting service 109 (57.7) 80 (42.3)
Satisfaction with the waiting time 138 (73) 51 (27.0)
Satisfaction with the nursing service 94 (49.7) 95 (50.3)
Satisfaction with the physician service 114 (60.3) 75 (39.7)
Satisfaction with health education 71 (37.6) 118 (62.4)
Privacy 38 (20.1) 151 (79.9)
Toilet cleanliness 35 (18.5) 154 (81.5)
Time to get back home (hospital stay) 27 (14.3) 162 (85.7)
Availability and drug supply satisfaction in the inpatient pharmacy 87 (54.7) 72 (45.3)
Completeness of the information given 57 (30.2) 132 (69.8)
Measures taken to assure confidentiality 46 (24.3) 143 (75.7)
Ward cleanliness 145 (76.7) 44 (23.3)
Room accommodation 57 (30.2) 132 (69.8)
Bed cleanliness 68 (56.2) 121 (43.8)
Dietary service 84 (44.4) 105 (55.6)
Visiting hours 49 (25.9) 140 (74.1)
Way questions and queries dealt by staff 75 (39.7) 114 (60.3)
Outpatient pharmacy satisfaction 17 (15.6) 92 (84.4)
Satisfaction on the laboratory 54 (30.9) 121 (69.1)
Overall satisfaction 127 (67.2) 62 (32.8)
Overall net/net satisfaction 117 (61.9) 72 (38.1)
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