|
Information on the services of the hospital
|
80 (42.3)
|
109 (57.7)
|
|
Satisfaction with the admitting service
|
109 (57.7)
|
80 (42.3)
|
|
Satisfaction with the waiting time
|
138 (73)
|
51 (27.0)
|
|
Satisfaction with the nursing service
|
94 (49.7)
|
95 (50.3)
|
|
Satisfaction with the physician service
|
114 (60.3)
|
75 (39.7)
|
|
Satisfaction with health education
|
71 (37.6)
|
118 (62.4)
|
|
Privacy
|
38 (20.1)
|
151 (79.9)
|
|
Toilet cleanliness
|
35 (18.5)
|
154 (81.5)
|
|
Time to get back home (hospital stay)
|
27 (14.3)
|
162 (85.7)
|
|
Availability and drug supply satisfaction in the inpatient pharmacy
|
87 (54.7)
|
72 (45.3)
|
|
Completeness of the information given
|
57 (30.2)
|
132 (69.8)
|
|
Measures taken to assure confidentiality
|
46 (24.3)
|
143 (75.7)
|
|
Ward cleanliness
|
145 (76.7)
|
44 (23.3)
|
|
Room accommodation
|
57 (30.2)
|
132 (69.8)
|
|
Bed cleanliness
|
68 (56.2)
|
121 (43.8)
|
|
Dietary service
|
84 (44.4)
|
105 (55.6)
|
|
Visiting hours
|
49 (25.9)
|
140 (74.1)
|
|
Way questions and queries dealt by staff
|
75 (39.7)
|
114 (60.3)
|
|
Outpatient pharmacy satisfaction
|
17 (15.6)
|
92 (84.4)
|
|
Satisfaction on the laboratory
|
54 (30.9)
|
121 (69.1)
|
|
Overall satisfaction
|
127 (67.2)
|
62 (32.8)
|
|
Overall net/net satisfaction
|
117 (61.9)
|
72 (38.1)
|
