Skip to main content

Table 2 Level of satisfaction of respondents with the different components of health care services (n = 189)

From: Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia

Items

n (%)

Satisfied

Dissatisfied

Information on the services of the hospital

80 (42.3)

109 (57.7)

Satisfaction with the admitting service

109 (57.7)

80 (42.3)

Satisfaction with the waiting time

138 (73)

51 (27.0)

Satisfaction with the nursing service

94 (49.7)

95 (50.3)

Satisfaction with the physician service

114 (60.3)

75 (39.7)

Satisfaction with health education

71 (37.6)

118 (62.4)

Privacy

38 (20.1)

151 (79.9)

Toilet cleanliness

35 (18.5)

154 (81.5)

Time to get back home (hospital stay)

27 (14.3)

162 (85.7)

Availability and drug supply satisfaction in the inpatient pharmacy

87 (54.7)

72 (45.3)

Completeness of the information given

57 (30.2)

132 (69.8)

Measures taken to assure confidentiality

46 (24.3)

143 (75.7)

Ward cleanliness

145 (76.7)

44 (23.3)

Room accommodation

57 (30.2)

132 (69.8)

Bed cleanliness

68 (56.2)

121 (43.8)

Dietary service

84 (44.4)

105 (55.6)

Visiting hours

49 (25.9)

140 (74.1)

Way questions and queries dealt by staff

75 (39.7)

114 (60.3)

Outpatient pharmacy satisfaction

17 (15.6)

92 (84.4)

Satisfaction on the laboratory

54 (30.9)

121 (69.1)

Overall satisfaction

127 (67.2)

62 (32.8)

Overall net/net satisfaction

117 (61.9)

72 (38.1)