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Table 3 Comparison of net satisfaction by Sociodemographic characteristics (n = 189)

From: Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia

Variables Categories n (%) Chi square p value
Satisfied Dissatisfied
Sex Male 53 (60.9) 34 (39.1) 0.066 0.797
Female 64 (62.7) 38 (37.3)   
Age (in years) <15 31 (72.1) 12 (27.9) 10.272 0.417
15–19 9 (56.2) 7 (43.8)   
20–24 17 (50.0) 17 (50.0)   
25–29 17 (56.7) 13 (43.3)   
30–34 11 (64.7) 6 (35.3)   
35–39 10 (76.9) 3 (23.1)   
40–44 4 (50.0) 4 (50.0)   
45–49 7 (87.5) 1 (12.5)   
50–54 4 (50.0) 4 (50.0)   
55–59 5 (71.4) 2 (28.6)   
≥60 2 (40.0) 3 (60.0)   
Marital status Single 23 (53.5) 20 (46.5) 2.045 0.563
Married 78 (65.5) 41 (34.5)   
Divorced 10 (58.8) 7 (41.2)   
Widowed 6 (60.0) 4 (40.0)   
Living status Alone 17 (60.7) 11 (39.3) 0.020 0.888
Live with others 100 (62.1) 61 (37.9)   
Educational status No formal education 60 (76.9) 18 (23.1) 17.006 0.004
Primary school 18 (51.4) 17 (48.6)   
Secondary school 23 (59.0) 16 (41.0)   
Preparatory [11, 12] 3 (60.0) 2 (40.0)   
Vocational or certificate 7 (53.8) 6 (46.2)   
  Diploma and above 6 (31.6) 13 (68.4)   
Occupational status Farmer 51 (68.9) 23 (31.1) 5.152 0.398
Merchant 9 (75.0) 3 (25.0)   
Government employee 10 (50.0) 10 (50.0)   
Jobless 11 (52.4) 10 (47.6)   
Student 14 (53.8) 12 (46.2)   
Others 22 (61.1) 14 (38.9)   
Residence Urban 42 (52.5) 38 (47.5) 5.203 0.023
Rural 75 (68.8) 34 (31.2)   
Payment status Paying 37 (57.8) 27 (42.2) 0.687 0.407
Free 80 (64.0) 45 (36.0)   
Frequency of visit New visit 92 (63.9) 52 (36.1) 1.010 0.315
Repeat visit 25 (55.6) 20 (44.4)   
Religion Muslim 68 (71.6) 27 (28.4) 8.753 0.033
Orthodox 33 (52.4) 30 (47.6)   
Protestant 16 (53.3) 14 (46.7)   
Others 0 (0) 1 (100)   
Ethnicity Oromo 76 (73.1) 28 (26.9) 20.782 0.001
Amhara 17 (68.0) 8 (32.0)   
Keffa 10 (45.5) 12 (54.5)   
Gurage 6 (40.0) 9 (60.0)   
Tigre 4 (57.1) 3 (42.9)   
others 4 (25.0) 12 (75.0)   
Hospital stay <1 day 9 (60.0) 6 (40.0) 1.198 0.549
1–3 days 38 (67.9) 18 (32.1)   
>3 days 70 (59.3) 48 (40.7)   
Ward Medical 14 (38.9) 22 (61.1) 17.241 0.008
Surgical 34 (68.0) 16 (32.0)   
Pediatrics 28 (70.0) 12 (30.0)   
Maternity 13 (76.5) 4 (23.5)   
Gynecology 13 (72.2) 5 (27.8)   
Psychiatry 9 (75.0) 3 (25.0)   
Ophthalmology 6 (37.5) 10 (62.5)   
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