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Table 3 Comparison of net satisfaction by Sociodemographic characteristics (n = 189)

From: Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia

Variables

Categories

n (%)

Chi square

p value

Satisfied

Dissatisfied

Sex

Male

53 (60.9)

34 (39.1)

0.066

0.797

Female

64 (62.7)

38 (37.3)

  

Age (in years)

<15

31 (72.1)

12 (27.9)

10.272

0.417

15–19

9 (56.2)

7 (43.8)

  

20–24

17 (50.0)

17 (50.0)

  

25–29

17 (56.7)

13 (43.3)

  

30–34

11 (64.7)

6 (35.3)

  

35–39

10 (76.9)

3 (23.1)

  

40–44

4 (50.0)

4 (50.0)

  

45–49

7 (87.5)

1 (12.5)

  

50–54

4 (50.0)

4 (50.0)

  

55–59

5 (71.4)

2 (28.6)

  

≥60

2 (40.0)

3 (60.0)

  

Marital status

Single

23 (53.5)

20 (46.5)

2.045

0.563

Married

78 (65.5)

41 (34.5)

  

Divorced

10 (58.8)

7 (41.2)

  

Widowed

6 (60.0)

4 (40.0)

  

Living status

Alone

17 (60.7)

11 (39.3)

0.020

0.888

Live with others

100 (62.1)

61 (37.9)

  

Educational status

No formal education

60 (76.9)

18 (23.1)

17.006

0.004

Primary school

18 (51.4)

17 (48.6)

  

Secondary school

23 (59.0)

16 (41.0)

  

Preparatory [11, 12]

3 (60.0)

2 (40.0)

  

Vocational or certificate

7 (53.8)

6 (46.2)

  
 

Diploma and above

6 (31.6)

13 (68.4)

  

Occupational status

Farmer

51 (68.9)

23 (31.1)

5.152

0.398

Merchant

9 (75.0)

3 (25.0)

  

Government employee

10 (50.0)

10 (50.0)

  

Jobless

11 (52.4)

10 (47.6)

  

Student

14 (53.8)

12 (46.2)

  

Others

22 (61.1)

14 (38.9)

  

Residence

Urban

42 (52.5)

38 (47.5)

5.203

0.023

Rural

75 (68.8)

34 (31.2)

  

Payment status

Paying

37 (57.8)

27 (42.2)

0.687

0.407

Free

80 (64.0)

45 (36.0)

  

Frequency of visit

New visit

92 (63.9)

52 (36.1)

1.010

0.315

Repeat visit

25 (55.6)

20 (44.4)

  

Religion

Muslim

68 (71.6)

27 (28.4)

8.753

0.033

Orthodox

33 (52.4)

30 (47.6)

  

Protestant

16 (53.3)

14 (46.7)

  

Others

0 (0)

1 (100)

  

Ethnicity

Oromo

76 (73.1)

28 (26.9)

20.782

0.001

Amhara

17 (68.0)

8 (32.0)

  

Keffa

10 (45.5)

12 (54.5)

  

Gurage

6 (40.0)

9 (60.0)

  

Tigre

4 (57.1)

3 (42.9)

  

others

4 (25.0)

12 (75.0)

  

Hospital stay

<1 day

9 (60.0)

6 (40.0)

1.198

0.549

1–3 days

38 (67.9)

18 (32.1)

  

>3 days

70 (59.3)

48 (40.7)

  

Ward

Medical

14 (38.9)

22 (61.1)

17.241

0.008

Surgical

34 (68.0)

16 (32.0)

  

Pediatrics

28 (70.0)

12 (30.0)

  

Maternity

13 (76.5)

4 (23.5)

  

Gynecology

13 (72.2)

5 (27.8)

  

Psychiatry

9 (75.0)

3 (25.0)

  

Ophthalmology

6 (37.5)

10 (62.5)

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