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Table 2 Waiting time (in minutes), health worker contact time, and overall time spent by patients at health center in Ntaja, Malawi

From: Examination of patient flow in a rural health center in Malawi

Characteristic Waiting time mean (SD) Contact time mean (SD) Total time mean (SD)
Patient type    
Adult 108.4 (67.6) 2.3 (6.0) 110.7 (67.9)
Children 133.2 (65.4) 1.7 (4.3) 134.9 (65.5)
Day of the week
Monday 121.5 (80.7) 2.2 (5.4) 123.7 (80.8)
Tuesday 109.7 (64.4) 2.2 (8.0) 111.9 (64.6)
Wednesday 98.4 (41.1) 1.0 (3.8) 99.4 (41.1)
Thursday 135.9 (50.0) 2.3 (3.3) 138.2 (50.3)
Friday 136.0 (76.4) 1.8 (3.1) 137.8 (76.6)
Time of day
06:00–08:00 156.6 (58.1) 1.8 (5.3) 158.4 (58.3)
08:00–10:00 133.4 (61.7) 2.0 (3.9) 135.4 (61.8)
10:00–12:00 73.4 (50.8) 1.5 (2.0) 74.9 (51.0)
12:00–14:00 65.6 (35.3) 1.8 (4.3) 67.4 (35.6)
14:00–16:00 52.7 (26.7) 2.0 (5.0) 54.7 (27.5)
Healthcare cadre
Registry clerk 68.8 (55.3) 0.6 (3.0) 69.4 (55.3)
Hospital attendant 34.7 (34.5) 1.2 (6.0) 35.9 (34.6)
Medical assistant 59.9 (52.7) 1.1 (3.7) 61.0 (52.8)
Pharmacy attendant 13.5 (20.7) 0.4 (2.7) 13.9 (20.7)
Patient satisfaction
Excellent 92 (71.0) 1.9 (2.5) 93.9 (71.3)
Very good 110.2 (66.1) 1.7 (5.1) 111.9 (66.2)
Good 122.0 (68.7) 1.8 (4.3) 123.8 (68.8)
Poor 129.0 (63.1) 1.8 (5.0) 130.8 (63.3)
Very poor 121.0 (75.9) 2.6 (4.0) 123.6 (76.2)
Overall 120.6 (67.5) 2.0 (6.4) 122.6 (67.6)