Table 4 Table for comparing and synthesizing service user experiences
Interview 1 | Interview 2 | Summary of key points | |
|---|---|---|---|
Section 3 crisis | KW always knew which provider the care workers came from, but not who to contact in the event of a problem. There was no central number to call | At night, the only emergency number PB had was for a GP, but would have preferred a number for a nurse; She wonders whether other people, less willing to bother staff, might be less likely to get appropriate support | Both KW and PB experienced difficulties contacting staff in the event of an emergency |