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Table 4 Table for comparing and synthesizing service user experiences

From: Developing a framework for gathering and using service user experiences to improve integrated health and social care: the SUFFICE framework

  Interview 1 Interview 2 Summary of key points
Section 3 crisis KW always knew which provider the care workers came from, but not who to contact in the event of a problem. There was no central number to call At night, the only emergency number PB had was for a GP, but would have preferred a number for a nurse; She wonders whether other people, less willing to bother staff, might be less likely to get appropriate support Both KW and PB experienced difficulties contacting staff in the event of an emergency