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Table 2 Patient reported experiences of the out-patient physician follow up at Sørlandet Hospital Kristiansand

From: Quality of multiple sclerosis out-patient health care services with focus on patient reported experiences

Questions

Number of patient reports on a 1–5 Likert scalea

Mean (SD)

1

2

3

4

5

Expectations

 Did you have expectations of receiving good treatment at the hospital when diagnosed with MS? (n = 158)

5

9

36

83

25

3.72 (0.91)

Structure

 How much do you consult your GP about your illness? (n = 159)

23

82

41

12

1

2.28 (0.83)

 Have you seen many different physicians in the outpatient clinic? (n = 149)

40

36

39

13

21

2.59 (1.5)

 Do you think the outpatient appointments are often enough? (n = 152)

31

28

36

40

17

2.89 (1.31)

 Does it happen that your outpatient appointments are later than previously agreed upon? (n = 144)

28

20

39

28

29

3.07 (1.4)

 Are you satisfied with the availability of the physician? (n = 141)

13

18

45

48

17

3.27 (1.12)

 Do you think the outpatient appointments last long enough? (n = 145)

8

14

35

63

25

3.57 (1.06)

Content

 Have you received adequate information about your disease and treatment options? (n = 153)

18

22

43

43

27

3.25 (1.24)

 Do think the physicians facilitate that you can talk about what is important to you? (n = 152)

16

11

35

58

32

3.52 (1.20)

 Are you involved in decisions involving your treatment?

11

19

27

59

31

3.54 (1.18)

 Do you trust the physician’s professional competence? (n = 153)

0

8

29

70

46

4.01 (0.84)

 Do the physicians speak to you in an understandable way? (n = 154)

4

5

18

76

51

4.07 (0.90)

 In your opinion, have you been submitted to wrong treatment in any way? (n = 145)

101

24

14

4

2

1.50 (0.88)

  1. a Reported on a 1–5 Likert scale: 1 = not at all, 2 = to a small extent, 3 = to some extent, 4 = to a large extent, 5 = to a very large extent