Questions | Number of patient reports on a 1–5 Likert scalea | Mean (SD) | ||||
---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | ||
Expectations | ||||||
Did you have expectations of receiving good treatment at the hospital when diagnosed with MS? (n = 158) | 5 | 9 | 36 | 83 | 25 | 3.72 (0.91) |
Structure | ||||||
How much do you consult your GP about your illness? (n = 159) | 23 | 82 | 41 | 12 | 1 | 2.28 (0.83) |
Have you seen many different physicians in the outpatient clinic? (n = 149) | 40 | 36 | 39 | 13 | 21 | 2.59 (1.5) |
Do you think the outpatient appointments are often enough? (n = 152) | 31 | 28 | 36 | 40 | 17 | 2.89 (1.31) |
Does it happen that your outpatient appointments are later than previously agreed upon? (n = 144) | 28 | 20 | 39 | 28 | 29 | 3.07 (1.4) |
Are you satisfied with the availability of the physician? (n = 141) | 13 | 18 | 45 | 48 | 17 | 3.27 (1.12) |
Do you think the outpatient appointments last long enough? (n = 145) | 8 | 14 | 35 | 63 | 25 | 3.57 (1.06) |
Content | ||||||
Have you received adequate information about your disease and treatment options? (n = 153) | 18 | 22 | 43 | 43 | 27 | 3.25 (1.24) |
Do think the physicians facilitate that you can talk about what is important to you? (n = 152) | 16 | 11 | 35 | 58 | 32 | 3.52 (1.20) |
Are you involved in decisions involving your treatment? | 11 | 19 | 27 | 59 | 31 | 3.54 (1.18) |
Do you trust the physician’s professional competence? (n = 153) | 0 | 8 | 29 | 70 | 46 | 4.01 (0.84) |
Do the physicians speak to you in an understandable way? (n = 154) | 4 | 5 | 18 | 76 | 51 | 4.07 (0.90) |
In your opinion, have you been submitted to wrong treatment in any way? (n = 145) | 101 | 24 | 14 | 4 | 2 | 1.50 (0.88) |