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Table 2 Patient reported experiences of the out-patient physician follow up at Sørlandet Hospital Kristiansand

From: Quality of multiple sclerosis out-patient health care services with focus on patient reported experiences

Questions Number of patient reports on a 1–5 Likert scalea Mean (SD)
1 2 3 4 5
Expectations
 Did you have expectations of receiving good treatment at the hospital when diagnosed with MS? (n = 158) 5 9 36 83 25 3.72 (0.91)
Structure
 How much do you consult your GP about your illness? (n = 159) 23 82 41 12 1 2.28 (0.83)
 Have you seen many different physicians in the outpatient clinic? (n = 149) 40 36 39 13 21 2.59 (1.5)
 Do you think the outpatient appointments are often enough? (n = 152) 31 28 36 40 17 2.89 (1.31)
 Does it happen that your outpatient appointments are later than previously agreed upon? (n = 144) 28 20 39 28 29 3.07 (1.4)
 Are you satisfied with the availability of the physician? (n = 141) 13 18 45 48 17 3.27 (1.12)
 Do you think the outpatient appointments last long enough? (n = 145) 8 14 35 63 25 3.57 (1.06)
Content
 Have you received adequate information about your disease and treatment options? (n = 153) 18 22 43 43 27 3.25 (1.24)
 Do think the physicians facilitate that you can talk about what is important to you? (n = 152) 16 11 35 58 32 3.52 (1.20)
 Are you involved in decisions involving your treatment? 11 19 27 59 31 3.54 (1.18)
 Do you trust the physician’s professional competence? (n = 153) 0 8 29 70 46 4.01 (0.84)
 Do the physicians speak to you in an understandable way? (n = 154) 4 5 18 76 51 4.07 (0.90)
 In your opinion, have you been submitted to wrong treatment in any way? (n = 145) 101 24 14 4 2 1.50 (0.88)
  1. a Reported on a 1–5 Likert scale: 1 = not at all, 2 = to a small extent, 3 = to some extent, 4 = to a large extent, 5 = to a very large extent