S/n | Variables | Frequency | Percent |
---|---|---|---|
1 | Sign and direction indicators were available to ease ways | ||
 | Yes | 163 | 38.6 |
 | No | 257 | 61.2 |
2 | Over all comfort of waiting area of services | ||
 | Yes | 80 | 19 |
 | No | 340 | 81 |
3 | Have got all ordered of prescribed drugs | ||
 | Yes | 139 | 33.1 |
 | No | 281 | 66.9 |
4 | Accessibility of the toilet | ||
 | Yes | 88 | 21 |
 | No | 340 | 81 |
4 | Cleanliness of the toilet | ||
 | Yes | 88 | 21 |
 | No | 332 | 79 |
5 | Privacy maintained | ||
 | Yes | 131 | 33.2 |
 | No | 289 | 68.8 |
6 | Interaction with doctors | ||
 | Good | 163 | 38.8 |
 | Bad | 257 | 61.2 |
7 | Interaction with registration card | ||
 | Good | 71 | 16.9 |
 | Bad | 349 | 83.1 |
8 | Interaction with nurses | ||
 | Good | 182 | 43.3 |
 | Bad | 238 | 56.7 |
9 | Interaction with pharmacy | ||
 | Good | 166 | 39.5 |
 | Bad | 254 | 60.5 |
10 | Interaction with laboratory | ||
 | Good | 120 | 33.5 |
 | Bad | 238 | 66.5 |
11 | Overall level of satisfaction | ||
 | Satisfied | 197 | 47 |
 | Dissatisfied | 223 | 53 |