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Table 2 Outpatient service related characteristics of the study participant at Yekatit 12 Hospital Medical College, Addis Ababa June 2016

From: Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia

S/n Variables Frequency Percent
1 Sign and direction indicators were available to ease ways
  Yes 163 38.6
  No 257 61.2
2 Over all comfort of waiting area of services
  Yes 80 19
  No 340 81
3 Have got all ordered of prescribed drugs
  Yes 139 33.1
  No 281 66.9
4 Accessibility of the toilet
  Yes 88 21
  No 340 81
4 Cleanliness of the toilet
  Yes 88 21
  No 332 79
5 Privacy maintained
  Yes 131 33.2
  No 289 68.8
6 Interaction with doctors
  Good 163 38.8
  Bad 257 61.2
7 Interaction with registration card
  Good 71 16.9
  Bad 349 83.1
8 Interaction with nurses
  Good 182 43.3
  Bad 238 56.7
9 Interaction with pharmacy
  Good 166 39.5
  Bad 254 60.5
10 Interaction with laboratory
  Good 120 33.5
  Bad 238 66.5
11 Overall level of satisfaction
  Satisfied 197 47
  Dissatisfied 223 53