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Table 1 Evaluation matrix for classification

From: Rapid computation and visualization of data from Kano surveys in R

Functional

Dysfunctional

 

1. Like

2. Must be

3. Neutral

4. Live with

5. Dislike

1. Like

Q

A

A

A

O

2. Must be

R

I

I

I

M

3. Neutral

R

I

I

I

M

4. Live with

R

I

I

I

M

5. Dislike

R

R

R

R

Q

  1. A, attractive; O, one dimensional; R, reverse; M, must be; I, indifferent; Q, questionable