From: Validation of a patient satisfaction survey of the Teleneurology program in Chile
Question number | Variables* | Total (167) | Women (120) | Men (47) | α | |||
---|---|---|---|---|---|---|---|---|
Mean | SD | Mean | SD | Mean | SD | |||
Total survey | 110.40 | 5.98 | 110.10 | 6.37 | 111.13 | 4.84 | 0.88 | |
General perception of satisfaction | 0.47 | |||||||
1 | In general. I am satisfied with the care received in Telemedicine | 4.86 | 0.38 | 4.84 | 0.41 | 4.89 | 0.31 | |
2 | In general. my family is satisfied with the care received in Telemedicine | 4.51 | 0.76 | 4.47 | 0.78 | 4.61 | 0.71 | |
Perception of Telemedicine | 0.79 | |||||||
3 | Telemedicine helps me to know my state of health | 4.78 | 0.50 | 4.78 | 0.48 | 4.80 | 0.54 | |
4 | Telemedicine helps me know how to improve my health status | 4.71 | 0.54 | 4.75 | 0.47 | 4.61 | 0.68 | |
5 | Telemedicine allows me to better follow the recommendations and indications of my specialist doctor | 4.81 | 0.45 | 4.79 | 0.47 | 4.85 | 0.42 | |
Perception of the patient’s active participation in their own well-being | 0.75 | |||||||
6 | I felt comfortable talking to my specialist doctor through a camera and a microphone | 4.76 | 0.51 | 4.71 | 0.56 | 4.89 | 0.31 | |
7 | Talking to my specialist doctor. through a camera and a microphone was as effective as in person | 4.70 | 0.62 | 4.64 | 0.67 | 4.87 | 0.40 | |
8 | During my Telemedicine care it was easy for me to explain my health problem to my specialist doctor | 4.74 | 0.59 | 4.71 | 0.63 | 4.83 | 0.49 | |
9 | My specialist doctor has identified my health problem through Telemedicine | 4.75 | 0.59 | 4.69 | 0.65 | 4.89 | 0.38 | |
10 | I have been informed of my right to privacy of my personal and medical information included in Telemedicine | 4.80 | 0.54 | 4.84 | 0.43 | 4.70 | 0.76 | |
11 | I trust that my personal information and privacy will be protected after my attention by Telemedicine | 4.85 | 0.39 | 4.85 | 0.38 | 4.87 | 0.40 | |
12 | The quality of the image and sound were adequate to talk to my specialist doctor | 4.80 | 0.51 | 4.78 | 0.49 | 4.85 | 0.56 | |
13 | The general doctor who accompanied me in person helped me during my Telemedicine consultation | 4.91 | 0.31 | 4.89 | 0.34 | 4.98 | 0.15 | |
Perception of the convenience of the system | 0.73 | |||||||
14 | In general. my attention by Telemedicine was helpful to me | 4.89 | 0.40 | 4.86 | 0.45 | 4.98 | 0.15 | |
15 | The time with a specialist is faster by Telemedicine | 4.83 | 0.48 | 4.82 | 0.48 | 4.85 | 0.47 | |
16 | I prefer Telemedicine because it is easier to go to the doctor’s office than to go to the hospital | 4.83 | 0.46 | 4.85 | 0.40 | 4.78 | 0.59 | |
17 | I prefer Telemedicine because it is cheaper to go to the office than to go to the hospital | 4.68 | 0.63 | 4.65 | 0.66 | 4.76 | 0.57 | |
18 | For my future controls I will prefer to continue using Telemedicine | 4.69 | 0.67 | 4.67 | 0.68 | 4.76 | 0.64 | |
Perception of interaction with the specialist doctor | 0.79 | |||||||
19 | My specialist doctor was able to answer my questions through Telemedicine | 4.89 | 0.33 | 4.88 | 0.32 | 4.91 | 0.35 | |
20 | My specialist doctor showed concern in solving my health problem during Telemedicine care | 4.91 | 0.31 | 4.90 | 0.30 | 4.96 | 0.29 | |
21 | I trust the instructions of my specialist doctor during my Telemedicine care | 4.92 | 0.30 | 4.92 | 0.28 | 4.93 | 0.33 | |
22 | The general practitioner who accompanied me in person during the Telemedicine service was able to answer my questions | 4.89 | 0.36 | 4.89 | 0.36 | 4.91 | 0.35 | |
23 | The general practitioner who accompanied me in person during the Telemedicine care could answer the questions of my specialist doctor | 4.93 | 0.28 | 4.93 | 0.28 | 4.93 | 0.25 |