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Table 2 Descriptive data (mean and SD) for total population and by gender; and reliability analysis (α-Cronbach) of the patient the satisfaction survey

From: Validation of a patient satisfaction survey of the Teleneurology program in Chile

Question number Variables* Total (167) Women (120) Men (47) α
Mean SD Mean SD Mean SD
  Total survey 110.40 5.98 110.10 6.37 111.13 4.84 0.88
  General perception of satisfaction        0.47
1 In general. I am satisfied with the care received in Telemedicine 4.86 0.38 4.84 0.41 4.89 0.31  
2 In general. my family is satisfied with the care received in Telemedicine 4.51 0.76 4.47 0.78 4.61 0.71  
  Perception of Telemedicine        0.79
3 Telemedicine helps me to know my state of health 4.78 0.50 4.78 0.48 4.80 0.54  
4 Telemedicine helps me know how to improve my health status 4.71 0.54 4.75 0.47 4.61 0.68  
5 Telemedicine allows me to better follow the recommendations and indications of my specialist doctor 4.81 0.45 4.79 0.47 4.85 0.42  
  Perception of the patient’s active participation in their own well-being        0.75
6 I felt comfortable talking to my specialist doctor through a camera and a microphone 4.76 0.51 4.71 0.56 4.89 0.31  
7 Talking to my specialist doctor. through a camera and a microphone was as effective as in person 4.70 0.62 4.64 0.67 4.87 0.40  
8 During my Telemedicine care it was easy for me to explain my health problem to my specialist doctor 4.74 0.59 4.71 0.63 4.83 0.49  
9 My specialist doctor has identified my health problem through Telemedicine 4.75 0.59 4.69 0.65 4.89 0.38  
10 I have been informed of my right to privacy of my personal and medical information included in Telemedicine 4.80 0.54 4.84 0.43 4.70 0.76  
11 I trust that my personal information and privacy will be protected after my attention by Telemedicine 4.85 0.39 4.85 0.38 4.87 0.40  
12 The quality of the image and sound were adequate to talk to my specialist doctor 4.80 0.51 4.78 0.49 4.85 0.56  
13 The general doctor who accompanied me in person helped me during my Telemedicine consultation 4.91 0.31 4.89 0.34 4.98 0.15  
  Perception of the convenience of the system        0.73
14 In general. my attention by Telemedicine was helpful to me 4.89 0.40 4.86 0.45 4.98 0.15  
15 The time with a specialist is faster by Telemedicine 4.83 0.48 4.82 0.48 4.85 0.47  
16 I prefer Telemedicine because it is easier to go to the doctor’s office than to go to the hospital 4.83 0.46 4.85 0.40 4.78 0.59  
17 I prefer Telemedicine because it is cheaper to go to the office than to go to the hospital 4.68 0.63 4.65 0.66 4.76 0.57  
18 For my future controls I will prefer to continue using Telemedicine 4.69 0.67 4.67 0.68 4.76 0.64  
  Perception of interaction with the specialist doctor        0.79
19 My specialist doctor was able to answer my questions through Telemedicine 4.89 0.33 4.88 0.32 4.91 0.35  
20 My specialist doctor showed concern in solving my health problem during Telemedicine care 4.91 0.31 4.90 0.30 4.96 0.29  
21 I trust the instructions of my specialist doctor during my Telemedicine care 4.92 0.30 4.92 0.28 4.93 0.33  
22 The general practitioner who accompanied me in person during the Telemedicine service was able to answer my questions 4.89 0.36 4.89 0.36 4.91 0.35  
23 The general practitioner who accompanied me in person during the Telemedicine care could answer the questions of my specialist doctor 4.93 0.28 4.93 0.28 4.93 0.25  
  1. The five key areas (items) of user satisfaction are shown in italicface letters
  2. * Original Spanish questions in Additional file 1: Table S2