Table 3 Factors associated with patient satisfaction towards clinical laboratory service among adult patients attending outpatient departments at Debre Markos referral hospital, 2019 (n = 391)
Variable | Satisfaction | Crude OR (95% CI) | Adjusted OR (95% CI) | |
|---|---|---|---|---|
Satisfaction n (%) | Dissatisfaction n (%) | |||
Education | ||||
Unable to read and write | 79 (20.25) | 108 (27.6%) | 1.00 | 1.00 |
Able to read and write | 13 (3.3%) | 18 (4.6%) | 0.30 (0.19, 0.56) | 0.41 (0.18, 0.92) |
Grade 1–8 | 23 (5.9%) | 30 (7.7%) | 0.30 (0.14, 0.74) | 0.52 (0.14, 3.26) |
Grade 9–12 | 15 (3.8%) | 20 (5.1%) | 0.34 (0.17, 0.67) | 0.47 (0.20, 1.11) |
Diploma and above | 59 (15.1%) | 26 (6.6%) | 0.33 (0.15, 4.10) | 0.38 (0.15, 0.96) |
Place to put personnel things | ||||
Yes | 52 (13.3%) | 96 (24.6%) | 1.00 | 1.00 |
No | 137 (35.0%) | 106 (27.1%) | 0.42 (0.28, 0.64) | 0.34 (0.21, 0.54) |
Occasion of missing results | ||||
Yes | 42 (10.7%) | 23 (5.9%) | 1.00 | 1.00 |
No | 147 (45.8%) | 179 (37.6%) | 2.2 (1.30, 3.90) | 2.10 (1.13, 3.83) |