Table 1 Metrics used to assess feasibility, acceptability, and implementation Health Insurance Navigation Tool (HINT) pilot project

Feasibility

Is the web-based navigation tool of reasonable length?

Key informant interview

Percentage of participants who are satisfied with the length of the assessment

83.9% (8.9% missing)

Are consumers capable of completing the web-based navigation tool independently to receive a result?

Key informant interview

Percentage of study subjects who complete the web assessment without asking for assistance

93.0%

Are questions in the HINT tool easily understandable?

Key informant interview

Percentage of study subjects who report good readability

89.3% (7.1% missing)

Acceptability

Are health insurance consumers willing to use a web-based healthcare navigation tool?

Key informant interview

Percentage of study subjects who report that they would use the HINT tool when selecting a health insurance

100.0%

Do consumers find this navigation tool helpful in selecting an insurance?

Key informant interview

Percentage of study subjects who report that they would recommend this tool to a friend or loved one in need

98.2%

Do consumers find the navigation tool questions relevant to their goal of selecting an insurance?

Key informant interview

Percentage of study subjects who report that the questions are relevant

85.7% (14.3% missing)

Implementation

Are consumers comfortable with the online questionnaire format of the navigation tool?

Key informant interview

Percentage of study subjects who reported discomfort answering questions via the online tool

0.0%

Can the web assessment be completed with ease?

Recorded time

Average time it takes to complete the 18-question web assessment

4 min 20 s

Is the HINT tool accessible to the public?

Key informant interview

Percentage of study subjects who can navigate the web tool using a computer without asking for assistance

93.0%