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Table 2 Level of satisfaction of clients of ART clinic in the public hospitals of Addis Ababa, December, 2010 (n = 406)

From: Patients satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia

  Level of Satisfaction
Variables Number %
Privacy during blood drawing 362 89.2
Cleanliness of blood drawing area 386 95.6
Respect and courtesy 382 94.1
Ability of Person drawing blood to put client at ease 382 94.1
Comfort of chairs 361 88.9
Completeness of information on how and when to receive lab result 376 92.6
Ability of the person drawing blood to answer question 391 96.3
Latrine accessibility and availability 262 64.5
Latrine cleanness and comfort 257 63.5
Cleanness and comfort of waiting area 363 89.4
Confidentiality measure 399 98.3
Overall service satisfaction * 347 85.5
  1. * Based on this formula (Total highest score-total lowest score)/2} + Total lowest score), satisfaction level threshold was set at the score > 33.