Table 3 Rate of patients’ satisfaction by different measuring item of laboratory services at selected study hospitals at eastern part of Ethiopia, 2010
Variable | Poor | Fair | Good | Very good | Excellent | Neutral | Mean rating | Satisfied percentage |
|---|---|---|---|---|---|---|---|---|
No(%) | No(%) | No(%) | No(%) | No(%) | ||||
Willingness to conduct laboratory investigation | 3(0.7) | 7(1.6) | 59(13.8) | 224(52.5) | 134(31.4) | 1 | 4.12 ± 0.75 | 97.2 |
Location of the laboratory in the hospital | 28(6.6) | 19(4.5) | 7818.4) | 227(53.5) | 72 (17) | 5 | 3.70 ± 1.02 | 88.2 |
Cleanness and attractiveness of the laboratory room | 8(1.9) | 11(2.6) | 100(23.9) | 201(48.1) | 98(23.4) | 9 | 3.89 ± 0.86 | 95.5 |
Availability of laboratory staff on working hours | 6(1.4) | 6(1.4) | 51(12.1) | 167(39.5) | 193(45.6) | 3 | 4.27 ± 0.83 | 97.2 |
courtesy of laboratory staff | 12(2.8) | 17(4.0) | 77(18.2) | 233(55.2) | 83(19.7) | 5 | 3.85 ± 0.88 | 93.1 |
Conduct of laboratory staff during specimen collection like blood | 11(3.2) | 14(4.1) | 68(20.1) | 198(58.4) | 48(14.2) | 86 | 3.76 ± 0.86 | 92.6 |
Information given during specimen collection outside the laboratory room | 129(34.0) | 31(8.2) | 70(18.5) | 133(35.1) | 16(4.2) | 49 | 2.67 ± 1.36 | 57.8 |
Location of latrine to collect specimens | 70(19.3) | 30(8.3) | 77(21.2) | 170(46.8) | 16(4.4) | 66 | 3.09 ± 1.22 | 72.5 |
Cleanness of latrine to collect specimens | 146(40.0) | 43(11.8) | 46(12.6) | 116(31.8) | 14(3.8) | 63 | 2.48 ± 1.39 | 75.6 |
Length of time to take results back to physician | 37(8.8) | 48(11.4) | 118(28.0) | 151(35.9) | 67(15.9) | 8 | 3.39 ± 1.15 | 80.0 |
Perception about quality of laboratory results | 10(2.4) | 34(8.0) | 94(22.2) | 218(51.5) | 67(15.8) | 6 | 3.70 ± 0.91 | 89.6 |
Language of laboratory staff used to communicate | 14(3.3) | 17(4.0) | 60(14.0) | 176(41.0) | 162(37.8) | 0 | 4.06 ± 0.98 | 92.8 |
*General satisfaction by the hospital laboratory | 15(3.6) | 37(8.8) | 132(31.5) | 216(51.6) | 19(4.5) | 10 | 3.45 ± 0.85 | 87.6 |