|
Willingness to conduct laboratory investigation
|
3(0.7)
|
7(1.6)
|
59(13.8)
|
224(52.5)
|
134(31.4)
|
1
|
4.12 ± 0.75
|
97.2
|
|
Location of the laboratory in the hospital
|
28(6.6)
|
19(4.5)
|
7818.4)
|
227(53.5)
|
72 (17)
|
5
|
3.70 ± 1.02
|
88.2
|
|
Cleanness and attractiveness of the laboratory room
|
8(1.9)
|
11(2.6)
|
100(23.9)
|
201(48.1)
|
98(23.4)
|
9
|
3.89 ± 0.86
|
95.5
|
|
Availability of laboratory staff on working hours
|
6(1.4)
|
6(1.4)
|
51(12.1)
|
167(39.5)
|
193(45.6)
|
3
|
4.27 ± 0.83
|
97.2
|
|
courtesy of laboratory staff
|
12(2.8)
|
17(4.0)
|
77(18.2)
|
233(55.2)
|
83(19.7)
|
5
|
3.85 ± 0.88
|
93.1
|
|
Conduct of laboratory staff during specimen collection like blood
|
11(3.2)
|
14(4.1)
|
68(20.1)
|
198(58.4)
|
48(14.2)
|
86
|
3.76 ± 0.86
|
92.6
|
|
Information given during specimen collection outside the laboratory room
|
129(34.0)
|
31(8.2)
|
70(18.5)
|
133(35.1)
|
16(4.2)
|
49
|
2.67 ± 1.36
|
57.8
|
|
Location of latrine to collect specimens
|
70(19.3)
|
30(8.3)
|
77(21.2)
|
170(46.8)
|
16(4.4)
|
66
|
3.09 ± 1.22
|
72.5
|
|
Cleanness of latrine to collect specimens
|
146(40.0)
|
43(11.8)
|
46(12.6)
|
116(31.8)
|
14(3.8)
|
63
|
2.48 ± 1.39
|
75.6
|
|
Length of time to take results back to physician
|
37(8.8)
|
48(11.4)
|
118(28.0)
|
151(35.9)
|
67(15.9)
|
8
|
3.39 ± 1.15
|
80.0
|
|
Perception about quality of laboratory results
|
10(2.4)
|
34(8.0)
|
94(22.2)
|
218(51.5)
|
67(15.8)
|
6
|
3.70 ± 0.91
|
89.6
|
|
Language of laboratory staff used to communicate
|
14(3.3)
|
17(4.0)
|
60(14.0)
|
176(41.0)
|
162(37.8)
|
0
|
4.06 ± 0.98
|
92.8
|
|
*General satisfaction by the hospital laboratory
|
15(3.6)
|
37(8.8)
|
132(31.5)
|
216(51.6)
|
19(4.5)
|
10
|
3.45 ± 0.85
|
87.6
|
