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Table 2 Description of Patient and Organizational characteristics (37 440 patients in 68 hospitals)

From: Organizational performance impacting patient satisfaction in Ontario hospitals: a multilevel analysis

Patients characteristics % or Mean ± SD
Age in decade (mean ± SD)   6.3 ± 1.6
Sex Male 49.7
Length of stay (mean ± SD)   6.7 ± 9.6
Hospital stay Only this time 11.1
  This time and one other time 19.1
  This time and more than one other 69.7
Education level Public or high school 52.8
  College, trade, or technical school 26.3
  University 20.8
Someone else filled questionnaire   14.2
Perceived health Poor or fair 30.7
  Good 35.7
  Very good 25.7
  Excellent 7.9
Admission Emergency 49.1
  Planned admission 40.3
  Transferred from another facility 6.1
  Other unplanned admission 4.6
Pain Yes 70.7
Hospitals characteristics   % or Mean ± SD
Peer group Small 8.8%
  Community 72.1%
  Teaching 19.1%
Medical nurse-sensitive adverse events (in%)   0.9 ± 0.7
Medical readmissions (in%)   4.1 ± 2.7
Total margin   1.1 ± 2.6
Equipment expenses (in%)   6.7 ± 1.3
Registered nurses (in%)   81.6 ± 11.8
Percentage of sick time   4.4 ± 0.8
Number of permanent staff roles   11.0 ± 3.6
Some or most professionals participated in continuing education activities about quality   69.1%
Number of areas where electronic records and data are used   5.7 ± 1.5
Number of areas where data are collected and shared   9.2 ± 2.4
Policy for hand hygiene (Yes)   92.6%
Adopted patient safety as a written, strategic priority/goal (Yes)   88.2%
Formal policy and process of disclosure of adverse events to patients/families (Yes)   64.7%
Patient’s current medications reconciled against those prescribed in hospital on admission and with the patient’s involvement. (Yes)   19.1%
Complete list of the patient's medications reconciled and communicated to the next provider when the patient is referred or transferred (Yes)   20.6%
Patient satisfaction   Mean ± SD
Overall rating- Nurses and doctors   74.5 ± 20.5
Overall rating- Patient-centered care   64.7 ± 15.5
Admission process   79.6 ± 26.7
Availability of staff   84.0 ± 20.7
Communication with patient   81.5 ± 18.3
Communication with family   80.6 ± 25.7
Discharge transition   70.7 ± 30.7
Pain management   76.4 ± 15.8