Satisfaction with focused antenatal care service and associated factors among pregnant women attending focused antenatal care at health centers in Jimma town, Jimma zone, South West Ethiopia; a facility based cross-sectional study triangulated with qualitative study

Table 3 Perceived cause of dissatisfaction and suggestions among pregnant women attending FANC at health centers in Jimma town, Feb. 2013

# Perceived cause	Frequency	Percentage
Poor laboratory service	98	25.2
Crowding in the clinic in the morning	101	26
No listening complaints of pregnant women	56	14.4
Long waiting time	127	32.6
Absence of sonar test	46	11.8
Unfavourable waiting area	17	4.3
Others	17	4.3
*# Client suggestions*
Avoid talking each other too much and give more attention to the client	46	11.8
Give information related to pregnancy while waiting time	52	13.4
Improve ventilation system of the office and waiting space	82	21.1
Prepare appropriate waiting room	96	24.7
Minimize waiting time	128	32.9
Increase waiting space	48	12.3
Improve behavior of supporting staff	33	8.5
Others	24	6.2

ISSN: 1756-0500