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Table 2 Level of patients perception towards nursing care in Likert Scale at Hiwot Fana Specialized University Hospital (HFSUH), Eastern Ethiopia, Feb 2017 (n = 281)

From: Patients expectation strongly associated with patients perception to nursing care: hospital based cross sectional study

Items Strongly disagree Disagree Neutral Agree Strongly agree Total Mean rating
Education about the disease and disease related issues to patients 34 (8.8) 238 (61.8) 40 (10.4) 55 (14.3) 18 (4.7) 940 2.44 ± .996
Responding to patients questions and giving information about the disease and medications 30 (7.8) 116 (30.1) 127 (33) 89 (23.1) 23 (6) 1114 2.89 ± 1.37
Meeting the patients needs 28 (7.3) 71 (18.4) 125 (32.5) 121 (31.4) 40 (10.4) 1229 3.19 ± 1.082
Sedating the patients pain 35 (9.1) 47 (12.2) 94 (24.4) 136 (35.3) 73 (19) 1320 3.43 ± 1.191
Following up the patients 47 (12.2) 65 (16.9) 94 (24.4) 119 (30.9) 60 (15.6) 1235 3.21 ± 1.245
Frequent presence around the patients and asking how they feel 50 (13) 87 (22.6) 95 (24.7) 102 (26.5) 51 (23.2) 1172 3.04 ± 1.242
Immediate response to their needs 66 (17.1) 117 (30.4) 93 (24.2) 70 (18.2) 39 (10.1) 1054 2.74 ± 1.23
Paying attention to the patients’ individual needs 85 (22.1) 135 (35.1) 89 (23.1) 53 (13.8) 23 (6) 949 2.46 ± 1.152
Providing comfort patients 92 (23.9) 129 (33.5) 67 (17.4) 61 (15.8) 36 (9.4) 975 2.53 ± 1.268
Keeping patient privacy and screening during procedure 123 (31.9) 113 (29.4) 58 (15.1) 56 (14.5) 35 (9.1) 922 2.39 ± 1.311
Convincing the patients 29 (7.5) 76 (19.7) 123 (31.9) 112 (29.1) 45 (11.7) 1223 3.18 ± 1.109
Calmly speaking with them 43 (11.2) 64 (16.6) 129 (33.5) 105 (27.3) 44 (11.4) 1198 3.11 ± 1.155
Reassuring them 47 (12.2) 95 (24.7) 108 (28.1) 101 (26.2) 34 (8.8) 1135 2.95 ± 1.163
Not causing them stress 55 (14.3) 96 (24.9) 130 (33.8) 70 (18.2) 34 (8.8) 1087 2.82 ± 1.152
Gaining their trust 76 (19.7) 120 (31.2) 87 (22.6) 63 (16.4) 39 (10.1) 1024 2.66 ± 1.248
Creating relationships with them 107 (27.8) 90 (23.4) 81 (21) 64 (16.6) 43 (11.2) 1001 2.6 ± 1.343
Listening to them 107 (27.8) 114 (29.6) 57 (14.8) 63 (16.4) 44 (11.4) 978 2.54 ± 1.35
Thinking for the patients 148 (38.4) 90 (23.4) 63 (16.4) 47 (12.2) 37 (9.6) 890 2.31 ± 1.345
To be kind, polite, friendly and respectful 25 (6.5) 90 (23.4) 81 (21) 130 (33.8) 59 (15.3) 1263 3.28 ± 1.17
Harsh and rude 73 (19) 247 (64.2) 40 (10.4) 17 (4.4) 8 (2.1) 795 2.06 ± .809
Knowledgeable and competent 34 (8.8) 51 (13.2) 140 (36.4) 111 (28.8) 49 (12.7) 1245 3.23 ± 1.11
Responsive and cheerful 30 (7.8) 34 (8.8) 96 (24.9) 165 (42.9) 60 (15.6) 1346 3.5 ± 1.1
Likert Scale mean score of perception        2.78 ± 0.95
Overall mean score of perception       24,095 62.6 ± 17.9
Overall how do you rate nursing care Excellent 63 (16.4%)     925 2.4 ± .928
Good 160 (41.6%)      
Fair 106 (27.5%)      
Poor 56 (14.5%)      
  1. Frequency and percent of participant response [number in bracket indicates percent (%)]