Table 2 Level of patients perception towards nursing care in Likert Scale at Hiwot Fana Specialized University Hospital (HFSUH), Eastern Ethiopia, Feb 2017 (n = 281)
Items | Strongly disagree | Disagree | Neutral | Agree | Strongly agree | Total | Mean rating |
|---|---|---|---|---|---|---|---|
Education about the disease and disease related issues to patients | 34 (8.8) | 238 (61.8) | 40 (10.4) | 55 (14.3) | 18 (4.7) | 940 | 2.44 ± .996 |
Responding to patients questions and giving information about the disease and medications | 30 (7.8) | 116 (30.1) | 127 (33) | 89 (23.1) | 23 (6) | 1114 | 2.89 ± 1.37 |
Meeting the patients needs | 28 (7.3) | 71 (18.4) | 125 (32.5) | 121 (31.4) | 40 (10.4) | 1229 | 3.19 ± 1.082 |
Sedating the patients pain | 35 (9.1) | 47 (12.2) | 94 (24.4) | 136 (35.3) | 73 (19) | 1320 | 3.43 ± 1.191 |
Following up the patients | 47 (12.2) | 65 (16.9) | 94 (24.4) | 119 (30.9) | 60 (15.6) | 1235 | 3.21 ± 1.245 |
Frequent presence around the patients and asking how they feel | 50 (13) | 87 (22.6) | 95 (24.7) | 102 (26.5) | 51 (23.2) | 1172 | 3.04 ± 1.242 |
Immediate response to their needs | 66 (17.1) | 117 (30.4) | 93 (24.2) | 70 (18.2) | 39 (10.1) | 1054 | 2.74 ± 1.23 |
Paying attention to the patients’ individual needs | 85 (22.1) | 135 (35.1) | 89 (23.1) | 53 (13.8) | 23 (6) | 949 | 2.46 ± 1.152 |
Providing comfort patients | 92 (23.9) | 129 (33.5) | 67 (17.4) | 61 (15.8) | 36 (9.4) | 975 | 2.53 ± 1.268 |
Keeping patient privacy and screening during procedure | 123 (31.9) | 113 (29.4) | 58 (15.1) | 56 (14.5) | 35 (9.1) | 922 | 2.39 ± 1.311 |
Convincing the patients | 29 (7.5) | 76 (19.7) | 123 (31.9) | 112 (29.1) | 45 (11.7) | 1223 | 3.18 ± 1.109 |
Calmly speaking with them | 43 (11.2) | 64 (16.6) | 129 (33.5) | 105 (27.3) | 44 (11.4) | 1198 | 3.11 ± 1.155 |
Reassuring them | 47 (12.2) | 95 (24.7) | 108 (28.1) | 101 (26.2) | 34 (8.8) | 1135 | 2.95 ± 1.163 |
Not causing them stress | 55 (14.3) | 96 (24.9) | 130 (33.8) | 70 (18.2) | 34 (8.8) | 1087 | 2.82 ± 1.152 |
Gaining their trust | 76 (19.7) | 120 (31.2) | 87 (22.6) | 63 (16.4) | 39 (10.1) | 1024 | 2.66 ± 1.248 |
Creating relationships with them | 107 (27.8) | 90 (23.4) | 81 (21) | 64 (16.6) | 43 (11.2) | 1001 | 2.6 ± 1.343 |
Listening to them | 107 (27.8) | 114 (29.6) | 57 (14.8) | 63 (16.4) | 44 (11.4) | 978 | 2.54 ± 1.35 |
Thinking for the patients | 148 (38.4) | 90 (23.4) | 63 (16.4) | 47 (12.2) | 37 (9.6) | 890 | 2.31 ± 1.345 |
To be kind, polite, friendly and respectful | 25 (6.5) | 90 (23.4) | 81 (21) | 130 (33.8) | 59 (15.3) | 1263 | 3.28 ± 1.17 |
Harsh and rude | 73 (19) | 247 (64.2) | 40 (10.4) | 17 (4.4) | 8 (2.1) | 795 | 2.06 ± .809 |
Knowledgeable and competent | 34 (8.8) | 51 (13.2) | 140 (36.4) | 111 (28.8) | 49 (12.7) | 1245 | 3.23 ± 1.11 |
Responsive and cheerful | 30 (7.8) | 34 (8.8) | 96 (24.9) | 165 (42.9) | 60 (15.6) | 1346 | 3.5 ± 1.1 |
Likert Scale mean score of perception | 2.78 ± 0.95 | ||||||
Overall mean score of perception | 24,095 | 62.6 ± 17.9 | |||||
Overall how do you rate nursing care | Excellent | 63 (16.4%) | 925 | 2.4 ± .928 | |||
Good | 160 (41.6%) | ||||||
Fair | 106 (27.5%) | ||||||
Poor | 56 (14.5%) |