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Table 3 Association patients level of satisfaction with the selected variables in outpatient department of Yekatit 12 hospital medical colleges Addis Ababa, June 2016

From: Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia

Variables Level of satisfaction Crude OR (95% CI) Adjusted OR (95% CI)
Dissatisfied Satisfied
Sex
 Male 84 139 0.8 (0.52, 1.17)* 1.2 (0.78, 1.83)
 Female 63 134 1 1
Age
 ≤ 34 77 66 0.9 (0.50, 1.66) 0.2 (0.07, 0.56)
 35–54 114 101 0.9 (0.54, 1.66) 1.2 (0.45, 3.10)
 ≥ 55 32 30 1 1
Family monthly income
 < 1500 205 144 0.9 (0.58, 1.27)  
 ≥ 1500 88 85 1  
Payment status
 Paying 144 127 1.9 (0.78, 4.49)* 0.4 (0.18, 1.11)
 Free 62 62 2.1 (0.85, 5.39)* 0.4 (0.14, 1.01)
 Credit 17 8 1 1
Sign and direction indicators were available to ease ways
 Yes 106 57 0.7 (0.11, 0.96)* 1.2 (1.01, 2.43)**
 No 202 55 1  
Privacy maintained during consultation
 Yes 31 100 2.6 (2.11, 3.32)* 2.9 (2.33, 3.76)**
 No 201 88 1  
Cleanliness of the toilet
 Yes 39 49 0.59 (0.37, 0.97) 0.79 (0.43, 0.99)**
 No 300 32 1 1
Have got all ordered of prescribed drugs
 Yes 49 90 1.3 (1.12, 1.89)* 1.9 (1.12, 2.88)**
 No 230 52 1 1
Interaction with Dr./HO
 Bad 74 183 1.6 (1.02, 3.93)* 2.8 (1.74, 4.96)
 Good 55 108 1 1
Interaction with nurse
 Bad 145 93 0.5 (0.32, 0.71)* 1.9 (1.16, 3.06)
 Good 78 104 1 1
Interaction with lab
 Bad interaction 106 87 0.8 (0.52, 1.20)* 7 (2.71, 18.11)
 Good interaction 81 84 1 1
Interaction with pharmacy
 Bad 201 53 0.8 (0.51, 1.11)* 0.6 (0.34, 0.95)
 Good 81 85 1 1
Interaction with registration
 Bad 205 144 0.2 (0.13, 0.42)* 5.3 (2.68, 5.39)**
 Good 18 53 1 1
  1. NB * statistically significant as the P value is < 0.2 for crude OR
  2. ** Statistically significant as P value is < 0.05 for adjusted OR