Table 3 New order proposed for the areas in the user satisfaction survey, according to biserial analysis

Total survey

Area 1. Quality of attention of the unit of Teleneurology

6

I felt comfortable talking to my specialist doctor through a camera and a microphone

7

Talking to my specialist doctor. through a camera and a microphone was as effective as in person

8

During my Telemedicine care it was easy for me to explain my health problem to my specialist doctor

12

The quality of the image and sound were adequate to talk to my specialist doctor

14

In general. my attention by Telemedicine was helpful to me

18

For my future controls I will prefer to continue using Telemedicine

Area 2: Patient perception about the service brought by the unit of Teleneurology

1

In general I am satisfied with the care received in Telemedicine

2

In general my family is satisfied with the care received in Telemedicine

3

Telemedicine helps me to know my state of health

4

Telemedicine helps me know how to improve my health status

5

Telemedicine allows me to better follow the recommendations and indications of my specialist doctor

Area 3: relationship of the patient with the medical team

13

The general doctor who accompanied me in person helped me during my Telemedicine consultation

20

My specialist doctor showed concern in solving my health problem during Telemedicine care

22

The general practitioner who accompanied me in person during the Telemedicine service was able to answer my questions

23

The general practitioner who accompanied me in person during the Telemedicine care could answer the questions of my specialist doctor

Area 4: Relationship of the patient with the specialist doctor

9

My specialist doctor has identified my health problem through Telemedicine

10

I have been informed of my right to privacy of my personal and medical information included in Telemedicine

16

I prefer Telemedicine because it is easier to go to the doctor’s office than to go to the hospital

17

I prefer Telemedicine because it is cheaper to go to the office than to go to the hospital

19

My specialist doctor was able to answer my questions through Telemedicine

Area 5: Trust in the Teleneurology unit

11

I trust that my personal information and privacy will be protected after my attention by Telemedicine

21

I trust the instructions of my specialist doctor during my Telemedicine care

Question removed

15

The time with a specialist is faster by Telemedicine