Table 2 General service parameters of Hospital laboratory service users at Debre Markos referral hospital, Northwest Ethiopia, 2019 (n = 391)
Variable | Frequency | Percent (%) |
|---|---|---|
Service payment | ||
Payment | 350 | 89.5 |
Free | 41 | 10.5 |
Do you know this laboratory before? | ||
Yes | 219 | 56.0 |
No | 172 | 44.0 |
Improvement of service (n = 219) | ||
Yes | 145 | 66 |
No | 74 | 34 |
Turnaround time | ||
< 30 min | 17 | 4.3 |
30 min–1 h | 52 | 13.3 |
> 1 h | 322 | 82.4 |
Will you come again to the hospital laboratory | ||
Yes | 376 | 96.2 |
No | 15 | 3.8 |
Reason to decide to come again | ||
Convenient opening hour | 18 | 4.6 |
Get the service early | 38 | 9.7 |
Good quality service | 103 | 26.4 |
Availability of many services | 82 | 21.0 |
Cheaper service fee | 48 | 12.3 |
Preferred service provider here | 83 | 21.2 |
Others | 4 | 1.0 |
Reason to decide not to come again (n = 15) long waiting time | 15 | 3.8 |
Needle stick attempted to draw blood | ||
One vein puncture | 262 | 67.0 |
Two vein puncture | 88 | 22.5 |
Three vein puncture | 30 | 7.7 |
Four or more vein puncture | 11 | 2.8 |
Place in blood drawing room to put personal thing | ||
Yes | 148 | 37.9 |
No | 243 | 62.1 |
Occasion of missing results | ||
Yes | 65 | 16.6 |
No | 326 | 83.4 |
Information given on how to decrease possible bruise | ||
Yes | 245 | 62.7 |
No | 146 | 37.3 |