A cross-sectional study of pandemic influenza health literacy and the effect of a public health campaign
© Jhummon-Mahadnac et al.; licensee BioMed Central Ltd. 2012
Received: 12 November 2011
Accepted: 10 July 2012
Published: 26 July 2012
To ascertain the understanding of 2009 pandemic (H1N1) influenza and relevant infection control measures in an emergency department population and to assess the effectiveness of education campaigns in informing the public about the pandemic.
Questionnaires were administered to patients, visitors, non-clinical staff and volunteers. Data were collected on knowledge, preventative measures, information sources, attitudes to government and media reporting, perceived seriousness, behaviour change and intended compliance with future measures. Results were used to construct an overall knowledge score.
There were 252 participants. Traditional forms of mass media (138 [55%]) remained the principal information source. Approximately 70% (176) accurately described mode of transmission and recommended precautions and 68% (175) reported behaviour change because of the pandemic. Gaps in knowledge included failure to identify certain high risk groups. Recall of government campaigns was significantly associated with a higher knowledge score. 60% (151) thought that authorities and media had exaggerated the threat; only 40% (101) would comply with recommended measures in a future pandemic.
The knowledge regarding pandemic influenza was high in this population and positively affected by official campaigns. Pandemic planning should address knowledge gaps and the impression that authorities had exaggerated the public-health threat.
Pandemic (H1N1) 2009 influenza represents the first influenza pandemic threat of the 21st century and within eight weeks, all major continents were affected . The virus was initially given the title of “swine flu” although it was subsequently found not to be primarily of swine origin . In Australia, pandemic (H1N1) 2009 influenza was first reported in April 2009.
The pandemic required implementation of the Australian Health Management Plan for Pandemic Influenza (AHMPPI) for the first time after its approval in 2008 . In Victoria, which had the highest notification rates outside of the USA at the outset, numerous prevention campaigns were launched. Information was delivered to health professionals and the public via radio, written press and television promotions as well as on the federal government pandemic website, the Victorian Department of Human Services (DHS) website, twitter feeds and via specific information for indigenous and culturally and linguistically diverse groups.
Whilst other campaigns targeting obesity and substance abuse have been analysed extensively, independent assessment of public health campaigns for pandemic prevention and control is scarce . The success of these campaigns depends on the health literacy of the public about the topic and the perceived susceptibility to the infection or condition. Beliefs about the competency of the authorities and the media in dealing with pandemic information also contribute to understanding .
We sought to identify the health literacy of an emergency department (ED) population regarding pandemic (H1N1) 2009 influenza after the peak of the pandemic had passed. We also sought to look at the effect of DHS campaigns on this population’s understanding of the pandemic and any change in behaviour as a result of the campaign.
The cross-sectional study took place in the ED of the Royal Melbourne Hospital (RMH), Australia. RMH is a university affiliated tertiary referral hospital in Melbourne, Victoria. Approximately 58,000 patients attend the ED per annum, with an admission rate of approximately 40%.
The survey instrument was based on similar published surveys conducted on this subject, Severe Acute Respiratory Syndrome (SARS) and avian influenza [6–10]. It was assessed by a panel of physicians and piloted in the RMH ED. The final survey, which contained 42 questions, was in written format, only available in English and took five to ten minutes to be completed (see Additional file 1). The study protocol was approved by the Melbourne Health Research Ethics Committee.
The questionnaire was administered to a convenience sample of patients, visitors, non-clinical staff and volunteers of the RMH ED and names were not recorded. Eligible respondents were 18 years or older, had sufficient English proficiency and did not present with an influenza-like illness. The survey was administered by one researcher (NJ) between the hours of 0900 and 2100 on all days of the week from the 15th of February to the 22nd of March 2010. The sample size of 252 respondents was a convenience sample of patients in the ED over the study period who were available to be approached by the investigators. A target of 250 patients was chosen to provide a probable broad representation of the ED population.
Source of information about pandemic (H1N1) 2009 influenza and recall of DHS communications
Knowledge assessment of pandemic (H1N1) 2009 influenza (symptoms, mode of transmission, incubation period, vulnerable groups, precautionary measures)
Perceived personal risk
Perceptions about government and media coverage of the pandemic situation in Australia (Likert-type scale of strongly agree to strongly disagree)
Likely compliance with future pandemic measures
Personal and household demographics
A knowledge score was constructed from responses to questions about symptoms, mode of transmission, incubation period, precautions and vaccination. One mark was attributed to each correct answer to these questions (total of 28 marks).
The pandemic (H1N1) 2009 influenza vaccine became available on the 30th of September 2009 . Public health campaigns stated that the 2009 seasonal flu vaccine would not provide protection against the pandemic strain but still recommended the seasonal vaccine for vulnerable groups (Personal communication from Lester R. to CM 2009). The 2010 seasonal vaccine which incorporates the pandemic (H1N1) 2009 influenza vaccine became available after our survey.
Responses were entered in an Excel® database and presented descriptively with 95% confidence intervals and summary statistics where appropriate. Knowledge score for those who recalled the DHS campaign was compared to those who did not recall it using the Wilcoxon Sign-Rank test on Stata Version 10 (College Station Tx).
Demographic characteristics of respondents (n = 252)
Place of birth
Language spoken at home
Language other than English
English and another main language 2
Did not answer
Highest Educational attainment
Did not answer
Living arrangements 3
Did not answer
Having school aged children
Did not answer
Can work from home 5
Do not work
Did not answer
At least once a week
Less often than once per week
Did not answer
Status (N = 133)
Non-clinical hospital staff
Contracted pandemic (H1N1) 2009 Influenza
Throat swab confirmed
Doctor confirmed on clinical basis
Participant thought so based on symptoms
Unsure or did not answer
Perceptions about pandemic (H1N1) 2009 influenza severity and progression (n = 252)
H1N1 is a very serious disease
Most people who catch pandemic (H1N1) 2009 influenza die
Pandemic (H1N1) 2009 influenza has ended in Australia
Where is one most likely to catch pandemic (H1N1) 2009 influenza? 1
Caring for somebody sick with pandemic (H1N1) 2009 influenza
Indoor sports events
Source of information
Knowledge and misconceptions about pandemic (H1N1) 2009 influenza
More than half of respondents correctly identified the main features of pandemic (H1N1) 2009 influenza infection (fever 224 [92%], body aches 179 [77%], headaches 177 [76%], cough 166 [72%], chills 113 [52%]) although only 19% (35) correctly identified diarrhoea as a possible symptom.
Person-to-person transmission was recognised by the majority of respondents (215 [85%]) as a mode of transmission. However, only 37% (94) of respondents identified that contact with contaminated objects could be a source of infection. Almost a quarter of respondents (60 [24%]) thought that live pigs could transmit the infection.
High risk groups
The elderly (185 [73%]), pregnant (181 [72%]) and children (165 [66%]) were correctly identified as being at high risk whereas the obese (45 [18%]) and the indigenous groups (30 [12%]) were not as well recognised as being vulnerable groups.
Intended compliance with future pandemic measures such as working from home (109 [43.3%]), postponing social gatherings (88 [34.9%]) or wearing facemasks (95 [37.7%]) was low. Mandatory oseltamivir treatment if sick was more acceptable (158 [62.7%]).
Perceptions about pandemic (H1N1) 2009 influenza and vaccination
Attitudes towards vaccination (n = 252 unless stated otherwise)
Seasonal influenza vaccine 2009
Does not protect against pandemic (H1N1) 2009 influenza
Never had seasonal vaccine
Pandemic (H1N1) 2009 influenza vaccine
Had the new vaccine
Intend to have it
Reasons for not getting the new vaccine or not intending to get it (n = 154)
Low risk patient
Vaccine has side effects
Could not be bothered
The new pandemic (H1N1) 2009 influenza vaccine may not be effective next year due to viral changes
Prepared to wait for winter 2010
Perceptions about the government and media
Perceptions of government and media during pandemic (H1N1) 2009 influenza (n = 252)
Information provided during the pandemic
Very clear and specific or somewhat clear and specific
Somewhat unclear and confusing or very unclear and confusing
Threat communication about the pandemic
Over-exaggerated or mildly exaggerated the threat
Mildly downgraded or overall downgraded the seriousness of the situation
This is the first Australian study to correlate the general public’s knowledge of pandemic (H1N1) 2009 influenza with a health department public health campaign. It identified that this ED population had a good understanding of the clinical features of pandemic influenza and of the precautions required to minimise its spread in the community. Health literacy and behavior change were reported much more frequently than in similar studies conducted in 2009 and demonstrate that this ED population potentially has the capacity to respond effectively to an outbreak [12–14]. For comparison, Kamate in India and Rubin in London both showed only a 40% to 50% change in behavior for this pandemic period whereas our study showed that up to 69% of respondents had had some form of behavior change [12, 13]. Our results also showed a significantly higher knowledge score for respondents who specifically remembered the DHS campaign. This suggests the importance of pandemic communications in increasing the health literacy of hospital-based populations.
Person-to-person transmission of the virus was recognised by 85% of people. However, the early use of the moniker “swine flu” and the launching of the Australian campaign “The Facts about Swine Flu” may have contributed to more than 25% of respondents thinking that pigs could transmit the infection . This could impede measures aimed at reducing person-to-person transmission by introducing ambiguity.
Seventy per cent correctly identified pregnant women as a vulnerable group, a central DHS message at the onset of the outbreak and during vaccination campaigns suggesting the effectiveness of the DHS in publicising key information. Indigenous groups were not recognized as being vulnerable by 85% of respondents. This could be explained by this study being conducted in Victoria, which has a smaller Indigenous population compared to other states .
The three main precautionary messages publicised by the DHS were identified by 80% of respondents and this probably shows that the messages were well emphasised. However, 70% of respondents did not know that visiting the GP or the ED was only recommended if one’s condition deteriorated. However, as this message changed as the pandemic progressed – early in the pandemic all symptomatic persons were encouraged to present to a medical service – this is not surprising. As explained in Elledge’s pandemic planning study, measures aimed at protecting others (here vulnerable patients at the GP) are not implemented as rigorously as measures to protect the individual .
Studies conducted by Kamate, Lau and Goodwin showed that 25% to 40% of their participants had the misconception that the current seasonal vaccine would be effective against the pandemic strain [7, 14, 18]. This is reflected in that almost half of our respondents thought that seasonal influenza vaccine 2009 would be effective against the new viral strain. This may have resulted from concurrent campaigns in 2009 still recommending “getting the seasonal vaccine”.
This study also showed that despite 80% knowing about the new vaccine, only 20% had received it. This is consistent with Kiviniemi’s study on the willingness to be vaccinated where only 16% of the population would want to be vaccinated, in contrast to the 98% willing to adopt preventative measures such as hand washing . The Protection Motivation Theory postulates that perceived vulnerability increases compliance with vaccination and precautionary measures . In our study, perception of being at low risk proved a greater deterrent than potential side-effects. This is in accordance with the above theory and Van Der Weerd’s study in the Netherlands, where willingness to be vaccinated increased six-fold between the time that the WHO announced a pandemic alert level of phase five to the infection causing its first deaths in the country . Vaccination could be increased by campaigns emphasising how low risk groups can still transmit the infection to more vulnerable family members, even if only mildly unwell themselves, and that severe influenza can still affect groups perceived to be at low risk of severe disease.
Another finding was that use of traditional mass media was prevalent whereas new technology such as Twitter updates was not. The use of the internet, mainly composed of viewing online newspapers, was higher than other pandemic studies. For example, Kim’s study on SARS in 2003 showed only three percent of the population had access to the internet to find out about the disease . It is surprising that higher results were not obtained for newer forms of communication since this sample was composed of relatively young people with a median age of 36. Thus, it would appear that future campaigns should still emphasize traditional modes of communication.
This study found that the government and media were thought to have provided sufficient information but that the message was repetitive and led to loss of interest in the issue. “Pandemic fatigue” is of concern because it may lead to lower compliance with public health measures as evidenced in focus group studies conducted by Elledge and Rogers where participants warned against tiresome public health announcements [17, 21]. Moreover, participants thought that both the government and the media had exaggerated the threat posed by the pandemic. This is in contrast to Fogarty’s risk communication study which concluded that television reporting of pandemic (H1N1) 2009 pandemic was not generally alarmist . This might have led to decreased risk perception, which as demonstrated in Lau’s study in Hong Kong during the SARS epidemic, has been shown to undermine the credibility of authorities .
Waterer also reported that mistakenly believing WHO pandemic phases to be a measure of the severity may have led to thinking it was an exaggeration and may explain the attitude of our participants to government and media on the matter . If there is a more severe influenza pandemic in the future, communications should address the feeling of exaggeration and the loss of interest to ensure prompt compliance with pandemic measures.
This study also found that only 40% of respondents intended to adhere to government recommendations in case of a future pandemic and is lower than reported in other pandemic planning studies. After the relatively mild impact of pandemic influenza, this ED population did not believe that future pandemics would be serious enough to mandate preventative measures. Campaigns should enforce the idea that future pandemics may be more severe than the recent one.
This study was restricted to a population consisting of ED attendees and was limited to English-speaking participants who were well enough to participate. This may result in the study not being generalisable to other populations. However, there was a range of educational and economic backgrounds in our sample. Further research is required to determine the effect of DHS campaigns on more culturally and linguistically diverse groups. Although this was a convenience sample and sample size was not computed a priori, this was meant to be a hypothesis generating observational study and we have presented 95% confidence intervals, which are generally quite narrow, indicating adequate sample size.
This survey also posed hypothetical questions and even though intentions have been shown to predict behaviour, the answers may not reflect real-life responses . Moreover, the attitudes and knowledge of our subjects are not static and may evolve over time depending on a number of factors including the severity of influenza in a given season. This study was conducted over only a few months in the aftermath of the pandemic and the public health effects demonstrated by this study is liable to change with time. A subsequent study may be needed to determine this. Nevertheless, the short term outcome demonstrated is relevant since the public health campaign targets immediate rather than belated behavioral changes in response to a pandemic threat.
This study shows that this ED population has the capacity to respond effectively to pandemic measures and that appropriate health literacy was achieved. The knowledge score was significantly higher for those participants who remembered DHS messages, demonstrating their importance in health literacy. Future campaigns should build on this result and address the misconceptions about mode of transmission, high risk groups and precautionary measures. Compliance with vaccination needs to be addressed because it has direct implications for the annual influenza season. The study showed that traditional mass media was an important mode of pandemic communication even for the younger population.
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