Coping strategies among nurses in South-west Ethiopia: descriptive, institution-based cross-sectional study
BMC Research Notes volume 11, Article number: 421 (2018)
This study aimed to describe coping strategies for job stress among nurses working in Jimma Zone public hospitals, South-west Ethiopia. The study conducted from March to April 2014 through census using English version structured self-administered questionnaire.
This study indicated percentage mean overall score of 65.07% for adaptive coping approach and 56.86% for a maladaptive approach. Nurses mostly used coping strategy were; just concentrating on what they have to do, make a plan of action and following it, developing coworker/peer support, and having a close friend to tell. While, coping strategy that least used among nurses were; do not want to come to work when stressed, directly expressing anger on family or friends, trying to feel better by taking drinks like tea, coffee, soft drinks more than usual and accept the situation because there is nothing to do. In summary, an adaptive approach was dominant style; social support and plan-full problem solving were the most preferred strategies. While escape-avoidance coping strategy least used. Further researches need to be conducted to explore its predictors.
Coping has been described as any cognitive and/or behavioral efforts to manage, minimize, or tolerate events that individuals perceive as potentially threatening to their well-being. It does not imply success in dealing with situations, the responses to stressors can also be maladaptive. According to Folkman and Lazarus transactional theories of stress, it places emphasis on subjective perceptions of stressors, and individual differences in ways of coping, viewing problems, past experience, personality-type, etc [1, 2]. All these may be important in informing and affecting the workplace–individual stress interaction . The two forms of coping are problem-focused and emotion-focused coping strategies. Problem-focused coping strategies are problem-solving tactics. These strategies encompass efforts to define the problem, generate alternative solutions, weigh the costs and benefits of various actions, take actions to change what is modifiable, and, if necessary, learn new skills. Emotion-focused coping strategies are directed toward decreasing emotional distress. These tactics include efforts like distancing, avoiding, selective attention, blaming, minimizing, wishful thinking, venting emotions, seeking social support, exercising, and meditating. Emotion-focused coping is the more common form of coping used when events are not change able .
A study in Malaysia in public hospital indicated six most preferred coping mechanisms by nurses to reduce job stress were; to have a close friend to confine in, compartmentalize work and home life, hobbies, leisure activities, recreation and turn to prayer or spiritual thoughts, plan instead of responding to pressure, and building work-group norms of cooperation, not competition. While, use of tranquilizers/drugs, leave a job for another and take it out on family/friends were coping mechanisms never preferred by nurses in descending order. In summary by theme, nurses coping mechanisms in a descending order were control, social support, escape, and symptom management .
Studies have shown that majority of nurses prefer more active coping strategies/positive reappraisal, plan-full problem solving and seeking social support and a few use avoidance coping strategies like blame someone else for their problem, sleep more than usual and eat more [6,7,8].
The work setting is the main reason for job stress . Job stress is one of the major psychosocial risks at work and a great concern for many organizations and employees . Little is known about the coping strategies among nurses in our country Ethiopia especially in nurses working in Jimma Zone public hospitals.
This research has identified coping mechanism implemented by nurses to reduce job stress in Jimma zone public hospitals.
Several investigations on the coping mechanism for job stress were done in many developed countries and some African countries. However, research on how to cope job stress among nurses working in hospitals in Ethiopia to the best knowledge of the investigator it is still insufficient.
The aim of this study was to assess coping strategy among nurses working in Jimma Zone public hospitals, South-west Ethiopia.
Methods and materials
Study area and period
This study conducted in Jimma Zone, Oromia National Regional State, where its zonal city is Jimma that far 325 km from Addis Ababa . Three public hospitals (Jimma University specialized hospital (JUSH), Shenen Gibe and Limu Genet hospital) involved in the study. The study was carried out from March to April 2014 in these three public hospitals.
A cross-sectional study was conducted among nurses with greater or equal to 6 months of work experience and those who were available at work at Jimma Zone public hospitals during data collection period.
A total of 433 nurses were available in the study hospitals, among those only 73 were less than 6 months of experience and the rest 360 involved in the study by a census.
Data collection instrument
English version structured self-administered questionnaire developed through adaption from expanded nursing stress scale used for data collection . It contains three sections that suit the purpose of the study.
Part-I consists of socio-demographic questions. Part-II contains eighteen items on the coping mechanism used to measure coping with job stress. The items are divided into five types of coping mechanisms (5 sub-scales). They are plan-full problem solving (has 5 items), self-control mechanism (has 2 items), social support (has 3 items), symptom management mechanism (has 3 items), and escape/avoidance mechanism (has 5 items). Respondents requested to score each item rated on a four-point Likert item with a score ranging from 1 to 4 where ‘1’ “I never do this”, ‘2’ “I sometimes do this”, ‘3’ “I frequently do this” and ‘4’ “I always do this”. To identify coping strategy, the total score for adaptive approach obtained by adding all the scores of 13 items and their sum score range a minimum score of 13 and maximum of 52 which indicates the higher the score the preferred coping strategy used by the nurse while for maladaptive approach the score of the 5 items added and their sum score range a minimum score of 5 and maximum of 20 which indicates the higher the score the preferred coping strategy used by the nurse. The questionnaire was pretested at Woliso St. Luke Hospital before the start of actual data collection and necessary comments and feedback taken and incorporated. Overall Cronbach’s alpha score for overall adaptive coping measuring items 0.86, maladaptive coping measuring items 0.76.
Data was collection was facilitated by a five diploma nurses after training. Collected data was reviewed and checked for completeness by the facilitator/data collectors and principal investigator.
Data processing and analysis
The data was edited, entered into Epi-Data version 3.1 and exported to IBM SPSS Statistics Version 20 for analysis. The results were summarized and presented in tables, and charts. Percentage, frequency and mean calculated.
To identify coping strategy: the total score for adaptive approach obtained by adding all the scores of 13 items and their sum score range a minimum score of 13 and maximum of 52 which indicates the higher the score the preferred coping strategy used by the nurse. While for the maladaptive approach the score of the 5 items added and their sum score range a minimum score of 5 and maximum of 20 which indicates the higher the score the preferred coping strategy used by the nurse.
For coping strategies subscales, the participant’s responses on each item of respective subscale score summed to give subscale score. Subscales mean score converted to percentage mean score. It indicates the higher the score the more the nurse preferred the way of coping strategy.
A strategy that helps people to reduce stress and solve problems which are measured through adaptive approach and maladaptive approach subscales. Percentage means score calculated (actual computed mean score divide by maximum potential score multiplied by hundred) for each subscale to weight their rank.
Adaptive approach attempts to manage or alter the problem causing the stress measured through plan-full problem solving, symptom management, social support and self controlling and these subscales having a total of 13 items and their sum score range a minimum score of 13 and maximum of 52 which indicates the higher the score the more preferred coping strategy used by the nurse.
Maladaptive approach attempts to regulate stressful situation through escape-avoidance indicators which are: make plans to change/leave the career, avoid stressful situation, take it out on family or friends, accept the situation and to absentee from work and their sum score range a minimum score of 5 and maximum of 20 which indicates the higher the score the more preferred coping strategy used by the nurse .
Three hundred forty-one nurses who were working in JUSH, Shenen-Gibe and Limu Genet Hospital were given a self-administered questionnaire, 315 responded (92.38%). The majority (85.7%) were from JUSH, 6.6% from Shenen Gibe Hospital and the rest 7.9% from Limu Genet Hospital. Half of the study participants (50.8%) were males. More than half (54.6%) were single followed by 43.2% (136) married and 2.2% (7) divorced. More than three-fourths (77.5%) had served less than 5 years. Regarding participants position in the hospital; staff nurses 89.8% (283), head nurse 8.6% (27), supervisor nurse 0.6% (2) and matron nurses 1% (3). Participants were between 21 and 58 years old (mean age 27.95 ± 6.83 years). Almost 9 among 10 (89.9%) were diploma nurses while the rest are B.Sc. Majority 20.6% (65) of nurses were from surgical ward (Fig. 1).
Description of coping strategies
Nurses working in Jimma Zone public hospital mostly used coping strategy were; just concentrating on what they have to do next (2.99 ± 0.861), make a plan of action and following it (2.9 ± 0.917), developing coworker/peer support (2.76 ± 0.955), and having a close friend to tell (2.66 ± 1.038).
Coping strategy that least used among nurses were; do not want to come to work when stressed (1.93 ± 0.99), directly expressing anger on family or friends (1.95 ± 0.963), trying to feel better by taking drinks like tea, coffee, soft drinks more than usual (2.23 ± 1.046) and accept the situation because there is nothing to do (2.24 ± 1.051) (Table 1).
Coping strategy had five subscales from these the most used strategy were social support (67.12%) followed by plan-full problem solving (66.02%) while escape-avoidance (56.86%) was the least used strategy to manage stress among nurses (Table 2).
This study respondents (n = 315) indicated percentage mean overall score for adaptive coping approach and maladaptive approach were 65.07 and 56.86%, respectively.
The highest rated coping strategy items that nurses use always and frequently were just concentrating on what they have to do next. While seeking help from head nurses/supervisors or physicians, do not want to come to work when stressed and directly expressing anger towards family or friends were the least used coping mechanisms.
Regarding overall coping strategy used among nurses, this study indicated that adaptive coping strategy used mostly than maladaptive coping (escape-avoidance). This is congruent with a study done in Mangalore study that stated the majority of the nurses used active coping strategies (adaptive coping) and a few use avoidance coping strategies  and supported by study conducted in Ibadan showed that stress coping responses of nurses were largely based on planning and active coping .
From adaptive coping strategies, social support followed by plan-full problem solving were dominantly used coping strategies among nurses. This is congruent with a study done in Mangalore and Gaza-Palestine that stated nurses’ commonly used coping mechanisms include problem-solving and social support [6, 13].
Despite the fact that majority of study participants prefer the adaptive approach, in this study still there were nurses who were using maladaptive approach. Studies suggest using problem-focused/adaptive approach coping strategies than maladaptive approach/escape-avoidance . Hence, strategies have to be designed so as to encourage nurses to familiarize the adaptive approach.
In conclusion, nurses were using adaptive approach; social support and plan-full problem solving were the most preferred stress management mechanisms while escape-avoidance coping strategy least used.
Further studies need to be conducted to explore a lot and intervene on coping strategies for job-related stress including private/non-governmental hospitals and health centers.
This study has not assessed associated factors for coping strategies for job stress.
Jimma University specialized hospital
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TDT has gone through conception, design, write up, analysis and drafting of the manuscript. The author read and approved the final manuscript.
I would like to appreciate Jimma Zone Public hospital administrations, the study participants, and data collectors for their cooperation and support.
The author declares there is no competing interests.
Availability of data and materials
The data supporting this study presented in the main manuscript and data added as a Additional file 1.
Consent for publication
Ethics approval and consent to participate
Ethical clearance, approval and support letters were secured from Jimma University. Prior to administering the questionnaires, the aims of the study were explained to the participants, also told that participation is voluntarily, confidential and anonymity ensured throughout the execution of the study as participants were not required to disclose personal information on the questionnaire. Besides, as approved by the ethics committee informed consent was obtained from the subjects before they were enrolled into the study so as to make voluntary participation.
The study was funded by Jimma University.
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Tesfaye, T.D. Coping strategies among nurses in South-west Ethiopia: descriptive, institution-based cross-sectional study. BMC Res Notes 11, 421 (2018). https://doi.org/10.1186/s13104-018-3557-5